Principal Solutions Architect - AI Onboarding (EMEA)

Who We Are

Solo enables companies to Connect, Secure and Observe modern applications – APIs, Microservices and Data – with the industry’s leading API and Service Mesh Management Platform (“Gloo”). Solo innovations allow companies to stay on the leading edge of both technology and business possibilities. Solo is a VC-backed company, founded in 2017 by Idit Levine.

In 2021, Solo was valued at $1B. Solo’s customers are some of the largest in the world, spanning all geographies and industries. Solo’s team has deep expertise in Cloud Computing, Linux, Containers, Kubernetes, Service Mesh, APIs, Security, Microservice Applications, Application Modernization, GraphQL, and eBPF.

About The Role

io, you'll be the technical heartbeat of our most strategic customer relationships — owning their success as they build the next generation of AI and agentic platforms on our products. This is a senior post-sales role for someone who thrives at the intersection of cloud-native infrastructure and emerging AI workloads. Job Description Serve as the primary technical point of contact for a small portfolio of strategic accounts based in EMEA, developing deep familiarity with their use cases, architecture, teams, and business goals.

Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations and driving root-cause analysis. Provide hands-on troubleshooting within your accounts where it accelerates resolution and deepens customer trust. io products to support modern workloads — including AI and agentic use cases such as LLM gateways, agent-to-agent communication, and securing model traffic at scale.

io product suite. io deployments. Design and deliver tailored training sessions, workshops, and enablement content to grow customer self-sufficiency.

io — translating their needs into actionable feedback for Product Management and Engineering. Partner with the account team (CSM, AE, SE) to identify and manage technical risk, renewal health, and expansion opportunities.

Requirements

5+ years in a customer-facing technical role such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer. , Envoy, Gloo Gateway). 1+ years of hands-on experience with AI/ML technologies — LLMs, agentic frameworks, model-serving platforms, or AI infrastructure.

Proven track record managing technical relationships with large, strategic enterprise customers in a post-sales context. Excellent troubleshooting instincts and the ability to navigate complex, multi-team production environments. Strong communication and presentation skills, with the ability to translate complex technical concepts for audiences ranging from platform engineers to senior executives.

, Go, Python, Bash) for diagnostics, automation, and reference implementations. Bachelor's degree in a technical field, or equivalent industry experience. We are primarily focused on applicants authorized to work in the UK, Spain, Germany, Slovakia, Slovenia, or Hungary now and in the future as Solo is unable to provide visa sponsorship.

However, exceptionally strong technical candidates from other EMEA locations may be considered. What you’ll love about Solo. At Solo, our culture is all about hiring great people, creating a fun and fast-paced work culture, and letting our teams work with our customers to successfully solve their challenges.