Senior Manager, Presales Engineering

Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient.

That said, every hiring decision is made by real Twilions! See yourself at Twilio Join the team as Twilio’s next Senior Manager of Presales Engineering, DACH! About the job This position is needed to be a technical leader for a team of Presales Engineers covering the DACH subregion.

In this role, you will report to the Presales Engineering Director, EMEA. We support some of the largest and fastest growing companies in the world, spanning industries such as marketing, business automation, and customer care. Twilions on the Presales Engineering team are experts in the CPaaS and Communications space and act as key members of our go-to-market teams in developing and optimising business critical customer engagement use cases with Twilio products.

This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams.

Responsibilities

In this role, you’ll: Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base. Work across functions to ensure collaboration for shared goals and appropriate capacity for your team. Build and roll out programs that enable the Presales Engineers to scalably accelerate our Sales funnel.

Attract, develop, and motivate a team of highly skilled and talented Presales Engineers, continually educating your team and seeking innovative solutions for improving your team. Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis. Lead the technical strategy and technical forecast, determine what role Presales Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively.

Measure and communicate results – use data to communicate results and make decisions. Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus. Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and every single other department as necessary to make our customers successful on our platform.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the

Required Qualifications

to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required: 7+ years of relevant presales work experience within the SaaS or CPaaS industry, inclusive of BS in Computer Science or equivalent software engineering experience. 3+ years of formal people leadership experience, with a proven track record of coaching for performance, fostering psychological safety, and supporting professional growth for team members at varying levels of seniority. Proven ability to Drive Business Results not just by meeting targets, but by setting strategic priorities, empowering your team to work smarter, and making data-driven decisions that align with the broader organisation's goals.