🎯 Specialty Manager

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed.

Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! The Specialty Manager is responsible for the leadership, oversight, coordination, execution, and continuous improvement of four specialized security programs to include, but not be limited to: Shift Supervisor Operations, Badging Operations, VIP Concierge, and Special Events.

Requirements

This is a customer-facing leadership position responsible for maintaining operational excellence, developing personnel, identifying operational risks and gaps, ensuring a consistently high standard of service delivery, and partnering with the broader management team to continuously raise operational performance. SHIFT SUPERVISOR OPERATIONS Provide leadership, coaching, and accountability for Shift Supervisors. Ensure consistent operational execution, incident management, post checks, and quality assurance.

Monitor operational performance, identify gaps, implement corrective actions, and validate followthrough. Track, validate, and report operational metrics and performance indicators. Maintain a strategic 'balcony view' while remaining engaged in day-to-day operations.

BADGING OPERATIONS Oversee daily badging operations, including new hire badge issuance, replacement badges, extended use of badges, transient workforce badges, and supporting documentation. Ensure compliance with operational directives and MSC procedures. Partner with client badging representatives to maintain efficient customer service and operational continuity.

Identify process improvements and operational efficiencies. VIP CONCIERGE OPERATIONS Executive and VIP support. Executive visits and talent movements.

Concierge-level customer service. Stakeholder coordination. Ensure VIP experiences are executed professionally, seamlessly, and in accordance with client expectations.

SPECIAL EVENTS MANAGEMENT Lead the planning, coordination, and execution of screenings, premieres, executive visits, talent events, and other special events. Support development and coordination of event security plans while partnering with the client on enhanced security planning.

and submit staffing requests to the client. Ensure logistics, communications, equipment, and personnel resources are coordinated. Maintain oversight of multiple simultaneous events while ensuring consistent service delivery.

Coordinate with internal and external stakeholders to achieve event objectives. Ensure events are executed safely, professionally, and in accordance with client expectations. CLIENT RELATIONSHIP MANAGEMENT Serve as a trusted point of contact for client-facing communications.

Participate in planning meetings and operational calls. Ensure client concerns and operational needs are addressed appropriately. Maintain strong working relationships with client stakeholders and internal partners.

Represent MSC professionally at all times.