At NiCE, we don’t limit our challenges. We challenge our limits. Always.

We’re ambitious. We’re game changers. And we play to win.

We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Implementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others.

Requirements

, coordinating inter-departmental activities within NiCE, tracking time and status within NiCE systems, and other tasks related to the success of his or her engagement. The Implementation Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff. This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients.

The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments. As a Implementation Engineer, a Typical Day Might Include the Following: TECHNICAL Provide technical configuration and, in some cases, programming as required. Provide process, data and object modeling in a variety of application and database environments.

Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications. Provide technical architecture leadership, analysis, design, development, and enhancement. Maintain expertise and currency in industry leading contact center technologies.

PROJECT Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects. Provide business analysis, business area assessment, user needs analysis and business systems design for major projects. BUSINESS Present a professional image in conduct, attitude and attire.

Assist with the development of client information management standards and evaluation of technology trends. Contribute to business area assessment, user needs analysis and business systems design. SUPERVISORY Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.

, Marketing/MIS) field or equivalent work experience required. MBA preferred.

above. Type of experience varies depending on Professional Service Engineers specialization: Implementation: broad skills in both technology analysis; experience in communicating at a technical and functional level while managing business rapport. Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.

Education Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker. Engineering Services: deep skills in specialized technical functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases. Desired personal profile: analytical, inquisitive, service team-oriented, friendly demeanor, early adopter.

Bonus Experience: Prior consulting experience. About NiCE NICE Ltd.