Patient Care Service Representative II

About Us Modena Health (“MH”) and Modena Allergy Asthma ("MAA") are leading and rapidly growing medical practices specializing in allergy, asthma, and immunology care, with clinics across Southern California and Arizona—and ambitious plans for national expansion. We are physician-led, hospitality-focused, and technology-enabled, committed to transforming allergy care while advancing clinical research and expanding access to cutting-edge medicine. Known for our high standard of excellence, we provide compassionate, patient-centered care for both pediatric and adult patients.

Our model combines hospitality-driven service with innovative technology solutions that streamline operations, improve clinical outcomes, and enhance the experience for both patients and providers. At Modena, we aim to hire great people, treat them well, and help them find meaning and purpose in our mission. Our dedicated team values collaboration, positivity, and growth while striving to improve lives through expert diagnosis, treatment, and research.

We are looking for high-energy, kind, and collaborative individuals eager to grow personally and professionally while making a meaningful impact in the lives of others. Position Summary We are seeking a highly skilled and compassionate Patient Care Services Representative II to join our team in a hybrid Medical Assistant (MA) and Patient Services Representative (PSR) role. This unique position blends front office administrative duties with back office clinical support, ideal for someone who thrives in a dynamic and patient-centered environment.

This role is non-exempt (hourly) and full-time, working 40 hours per week, Monday through Friday . This role will be based primarily in our St. Louis clinic but may also provide support to other nearby locations within San Diego County.

The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences.

Key Responsibilities

Front Office Administrative Duties: Greet patients and visitors warmly and professionally. Manage check-in and check-out processes, verify insurance, and collect co-pays. Schedule patient appointments, testing, and follow-ups in collaboration with providers.

Submit and track prior authorizations, including verifying insurance and submitting required documentation. Answer incoming calls and respond to patient inquiries with courtesy and accuracy. Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system.

Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies. Assist with emergency response protocols by alerting clinical staff as needed. Contribute to the onboarding and training of new team members to build support and cross-functional skills.

Clinical Patient Care Duties (if MA certified): Perform diagnostic procedures such as allergy skin testing, pulmonary function tests (PFTs), and FeNO testing. Administer allergy and immunotherapy injections following clinical safety protocols. Prepare and maintain allergy serum and oral desensitization vials.

Monitor and document patient vitals and treatment responses. Support physicians and advanced practice providers during clinical consultations and procedures. Educate patients and families on allergy and asthma care plans and treatment options.

Respond to and manage allergic reactions, including emergency interventions when needed. Escort patients to exam rooms and prepare for provider exams. Assist in preparing asthma action plans, Epinephrine training, and discharge instructions.

Maintain clean and stocked exam rooms; log refrigerator temperatures and sterilize instruments per protocols. Assist with clinical prior authorizations under the direction of a supervisor.

Responsibilities

as assigned.

Qualifications

Requirements

Education: High school diploma or equivalent required.