Remote HVAC Monitoring Specialist

Together We Build – Partnership, Innovation, Excellence, and Safety At Kelso Industries, 3,500+ employees across 30 companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first. Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates.

We only accept direct applications. About Kelso Building Services At Kelso Building Services (KBS), we believe our success starts with our people. We provide the resources, training, and career development opportunities employees need to thrive in a dynamic and technology-driven environment.

Our team is committed to operational excellence, innovative problem-solving, and delivering outstanding service to customers across the country.

Qualifications

Schedule: Rotating shifts required, including evenings, weekends, and holidays. Position Overview The Remote Operations Center (ROC) Operator plays an essential role in supporting KBS's around-the-clock monitoring services. This position is responsible for observing customer building systems, responding to system-generated events, coordinating service activities, and ensuring issues are addressed according to established procedures.

This is a detail-oriented role in a fast-paced operations environment where consistency, communication, and adherence to process are critical. Level 1 Operators focus on alarm monitoring, customer communications, documentation, and routine remote support activities. Level 2 Operators leverage additional technical expertise to perform advanced diagnostics, troubleshooting, and operational decision-making.

Required High school diploma or GED equivalent Strong computer proficiency and ability to work across multiple software platforms simultaneously Excellent written and verbal communication skills Ability to foll

Responsibilities

Monitoring Event Management Monitor HVAC, building automation, electrical, and related facility systems for alarms, faults, and performance exceptions Assess, prioritize, and respond to incoming alerts based on documented response procedures Identify the difference between informational notifications and critical system events Execute escalation protocols in accordance with customer-specific

Requirements

Customer Service Communication Serve as a point of contact for incoming calls, emails, and service-related inquiries Communicate professionally and effectively with customers during active events Maintain detailed records of all communications and actions taken Work closely with internal departments and field personnel to support issue resolution Remote Diagnostics Support Access customer systems through approved remote-connectivity tools Review system trends, alarm history, and operational data to assist with problem identification Perform authorized remote tasks including schedule verification, system resets, and control-point validation Document troubleshooting steps, findings, and outcomes in company systems Service Coordination Dispatch Open, update, and track service requests through internal platforms Coordinate technician dispatch activities based on urgency, scope, and customer

Monitor open issues and provide status updates when appropriate Documentation Reporting Maintain complete, accurate, and audit-ready operational records Prepare reports related to system events, service activity, and monitoring performance Follow established response standards and documentation

Learning Professional Development Complete training related to building technologies, customer programs, and security procedures Participate in certification and skills development programs Support continuous improvement efforts within the monitoring center