CRM Application Manager - Adobe

Who We Are

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets.

WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. Are you a proven leader passionate about driving innovation with Adobe Experience Cloud technologies? Do you excel at guiding teams and collaborating with leading global enterprises to architect and optimize their digital frameworks?

If so, you might be the Adobe Application Manager we are looking for! What will your day look like? As our new Adobe Application Manager, you will lead and mentor a growing development team, navigating complex initiatives to build the most effective way to launch marketing campaigns at scale for global brands.

Your focus will be on strategically enhancing processes to be as seamless and efficient as possible for marketers and operations specialists, while also spearheading the activation of new technical capabilities within the Adobe ecosystem.

Requirements

for Adobe solutions. You will guide and collaborate with developers to ensure technical solutions not only align with but actively drive the client's strategic business goals. More specifically, your tasks include: Leading cross-functional collaboration within development, operations, and client teams to ensure seamless solution delivery and client success using Adobe platforms.

Driving the successful adoption of internal enterprise marketing tools and Adobe applications across our client base by leveraging your technical expertise to configure efficient and tailored end-to-end client experiences. Overseeing the streamlining of client operations by configuring and implementing customized business rules and automations within Adobe marketing platforms. Owning the implementation and configuration of new features according to provided specifications and designs within Adobe environments, ensuring they bring client solutions to life.

Ensuring the highest quality and reliability of implementations by establishing rigorous testing protocols for configurations and newly developed features within Adobe applications. Proactively identifying, troubleshooting, and resolving complex technical issues within existing Adobe applications, ensuring a seamless user experience and guiding your team in resolution.

by engaging with marketers and translating them into precise technical specifications for Adobe solutions. Directing the utilization of Adobe Experience Platform (AEP) and related tools to build data audiences and manage segments, ensuring their quality and integrity. Fostering a culture of continuous improvement by proactively identifying and recommending strategic opportunities to optimize Adobe platforms and their features.

Who are you going to work with? You will lead a team of highly skilled developers and consultants, and collaborate closely with architects, data specialists, product managers, and project managers who are passionate about building great solutions and customer experiences together. You will also get to work closely with experts from other technology, creative, and client teams, acting as a key technical leader and mentor.

What do you bring to the table?