CRM Developer / Administrator

Ocular Therapeutix, Inc. (NASDAQ:OCUL) is a biopharmaceutical company focused on the formulation, development, and commercialization of innovative therapies for diseases and conditions of the eye using its proprietary bioresorbable hydrogel-based formulation technology, ELUTYX™. Ocular Therapeutix has built a robust product pipeline of drug delivery solutions developed to reduce the complexity and burden of the current standard of care and position itself to become a leader in the ophthalmic space.

Outside of the ophthalmic realm and behind the doors of our headquarters in Bedford, MA, we strive to build a strong culture where employees can flourish and achieve their career goals. We encourage out of the box thinking, cross-functional collaboration, and creativity. I.

Position Summary: Reporting to the Sr Director, Data Strategy Analytics, this role is responsible for supporting the implementation and integrations of large data assets and analytics into the Ocular CRM. Work with the Sr Director, Data Strategy Analytics to optimize all reporting platforms. The Sr Associate, Business Analytics must be able to work in a matrix organization to compliantly address the analytical needs of his/her internal customers.

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Responsibilities

include the following: Lead configuration, customization, maintenance, and support in the effective assessment, development, delivery, and usage of Ocular’s CRM application for Field Sales, Reimbursement and Medical teams. Design, develop, deploy, provide end user support, and maintain dashboards, reports, user roles, security, profiles, workflow rules, etc. while integrating the team’s business needs into Veeva CRM.

Build, optimize, and maintain data pipelines between Veeva CRM/Salesforce and Ocular’s data warehouse. Perform complex data migrations and improve system performance, user adoption, and best practices. Maintain data integrity through influence and collaboration with Finance, IT, Commercial Operations, and proper field training of CRM usage/inputs.

Compensation

teams). Gain alignment on appropriate reporting needs and ensure production/generation through Finance, IT or Commercial partners. Coordinate and Assist Finance team with implementation and integration of Veeva CRM, Salesforce and other Commercial Operations activities.

Coordinate and/or provide KPI tracking for performance. Manage field-related inquiries regarding performance to plan, account assignments, sales plans, quarterly business reviews, etc. Develop and monitor appropriate metrics as an “early warning system” to provide timely insights and influence corrective actions.

) to enhance adaptability with the field teams. Collaborate on technology and data needs with identified stakeholders. Partner with Commercial Support teams to deliver on prioritized needs.

Work closely with Sales and Marketing leadership to understand changing regional, territory, and customer environment. Improve current understanding, gap analysis of current field specific tools and processes through value stream mapping and adapting lean and/or best practice principles. Perform other duties as required.

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Requirements

: Bachelor’s Degree in Computer Science, Information Technology, or a related field required.