Senior Channel Manager, FluentStream

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere.

For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution.

At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. FluentStream is a fast-growing provider of cloud-based communication solutions designed for small and medium-sized businesses. We empower businesses with a modern, enterprise-grade phone system that’s easy to use, reliable, and cost-effective.

As a preferred vendor for various franchise networks and business communities, we help organizations streamline their communications while delivering exceptional customer experiences.

About The Role

: We’re looking for a Senior Channel Manager who can own and grow a portfolio of channel partners that consistently delivers SMB deal volume for FluentStream. This is a high-autonomy role for a seasoned channel professional who brings a proven playbook, a strong partner network, and the judgment to build something that scales. You will own a growing portfolio of channel partners, drive partner-led pipeline through active co-selling and enablement, and collaborate with Marketing to develop campaigns that produce results.

You’ll also help shape how we recruit and activate partners at scale, bringing your experience to bear on process and approach, not just execution. Success looks like a reliable rhythm of partner-sourced bookings, strong partner relationships, and a growing bench of active producers.

What You’Ll Do

: Own bookings targets through a portfolio of channel partners, driving consistent deal volume by recruiting new partners and maximizing production from existing ones Build and execute a partner recruitment strategy that targets agents, MSPs, IT consultants, and strategic resellers with the profile and capacity to deliver sustained results Develop and implement structured activation plans for new and dormant partners, with clear milestones from onboarding through first deal and ongoing productivity Lead and support partner-sourced opportunities through the full sales cycle, including discovery, demos, and close, while coaching partner reps to increase their independent deal velocity Collaborate with Marketing to design, execute, and continuously improve co-marketing campaigns and partner enablement programs that generate measurable pipeline Build deep, multi-threaded relationships within partner organizations, from ownership and leadership to field reps, ensuring FluentStream is a preferred and trusted vendor Serve as a product and sales motion expert for your partner portfolio, providing training, deal support, and enablement that meaningfully shortens time-to-revenue and improves close rates Leverage AI tools throughout the channel workflow, including partner research, outreach, enablement content, and deal coaching, to accelerate partner activation and improve win rates Accurately forecast bookings, maintain clean pipeline hygiene, and keep all activity current in Salesforce Represent FluentStream at partner events, industry conferences, and joint customer meetings as needed Surface patterns, gaps, and opportunities from the field to Channel Marketing, Product, and cross-functional stakeholders, contributing to ongoing improvements in our partner program and go-to-market approach Experience We’re Looking For: 7+ years of experience in indirect or channel sales, with a demonstrated track record of owning a partner portfolio and consis