Project Manager (Customer Success)

Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. The company’s advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe.

Mediaocean owns and operates Prisma , the industry’s trusted system of record for media management and finance, Innovid , the leading independent ad tech platform for creative, delivery, measurement, and optimization, as well as Protected , an integrated solution for ad verification and brand safety. com for more information.

What You Will Do

As a member of Prisma’s Global Customer Success Team , you will be instrumental in delivering a world-class customer experience with a focus on proactive engagement and fostering long-term relationships. The Project Coordinator supports the planning, execution, and delivery of projects across teams. This role ensures that project timelines, budgets, and deliverables are managed effectively while serving as a key communication hub between stakeholders.

Prisma is the trusted industry platform powering the future of advertising. We connect media, technology, and data to enable marketers and agencies to plan, buy, and measure across all channels — with precision, automation, and intelligence. Our AI-driven solutions optimize workflows, unlock insights, and deliver measurable outcomes for the world’s leading brands and agencies.

Responsibilities

will include: Project Planning Scheduling: Assist in developing project plans, timelines, and milestones. Track progress and ensure deadlines are met. Communication Coordination : Serve as the central point of contact between internal teams, customers, and external partners to ensure alignment on project goals.

Documentation Reporting: Maintain project documentation, meeting notes, status reports, and action item trackers. Distribute updates to stakeholders regularly. Resource Management: Coordinate resource allocation and scheduling to support project needs.

Risk Issue Tracking: Identify potential risks and issues, escalate as needed, and help implement mitigation strategies. Process Improvement: Recommend and implement improvements to project workflows and operational processes. Meeting Facilitation: Schedule and organize project meetings, prepare agendas, and document key decisions and next steps.

Who You Are

+3 years of experience in project coordination, project management, or a related role. Experience working with international teams or stakeholders Advanced English skills Educational or professional experience in business administration, communications, marketing, or a related field (or equivalent experience). Proficient in project management tools (Smartsheet, Zendesk, Jira) and Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint); Salesforce experience a plus.

Demonstrated excellence in organization and time-management, along with verbal and written communication skills. Detail-oriented with a commitment to accuracy; ability to manage multiple projects and priorities simultaneously.