Clinical Director

Work at a top-rated ABA provider managed by a clinical leadership team of BCBAs! Helping Hands Family (HHF) provides ABA services in our clinics, in family homes, and in the community. Our mission is to provide personalized autism services to each and every patient.

The Clinical Director (CD) is the CEO of their clinic. Clinical Directors manage operations and team members at their location. They will support BCBAs and RBTs by answering clinical programming questions and concerns.

CDs communicate with families that have high-level concerns. CDs are responsible for establishing a positive atmosphere and supportive culture to facilitate RBT retention. HHF is Great Place to Work Certified™ in 2021, 2022, 2023 and 2024!

Responsibilities

Operational Execution Performance Management Execute established operational plans and initiatives defined by regional and organizational leadership to achieve clinic performance targets Own and deliver defined clinic KPIs (utilization, productivity, staffing, dosage) through disciplined, data-driven management Oversee scheduling, staffing ratios, capacity planning, and resource allocation to optimize service delivery and financial performance Analyze performance data to diagnose gaps, adjust operational priorities in real time, and prevent metric decline Participate in structured scorecard reviews and performance discussions to maintain accountability to defined targets People Leadership Development Lead, mentor, and empower the Clinical Supervisor, Office Manager, BCBAs, and RBTs to achieve clinical and organizational objectives Build a collaborative, accountable, and high-performing team culture through active listening, coaching, action planning, and daily guidance Reinforce and execute established leadership development programs and succession planning at the clinic level Apply both accountability and praise evenly — recognizing wins with the same urgency as correcting concerns Coach continuously, developing people daily with encouragement, feedback, and presence rather than waiting for formal reviews Clinical-Operational Partnership Partner with the Clinical Supervisor and BCBAs to ensure that operational decisions support clinical quality and client outcomes Navigate the intersection of clinical priorities and operational demands with shared decision-making and mutual respect Ensure appropriate staffing and scheduling to support supervision

Requirements

, treatment fidelity, and continuity of care Communication Influence Communicate with clarity, transparency, and professionalism across all levels; foster psychological safety across the team Adapt communication style to audience — executive, peer, frontline, and family Lead difficult conversations with empathy, directness, and follow-through Influence clinic-level decisions through data, storytelling, and relationship — not just authority Client Family Experience Champion a client-centered experience by aligning clinic operations to support family engagement, satisfaction, and retention Serve as an escalation point for complex client and operational concerns, ensuring timely resolution and continuous quality improvement Build and maintain relationships with families, including those who may be uninvolved, have had negative prior experiences, or are unfamiliar with ABA therapy.