Business Operations Generalist Cross-functional operator. Project owner. Tech-stack expert.

Force multiplier. Position Business Operations Generalist / Strategic Operations Partner Reports To Chief Operating Officer Department Operations — cross-functional Location On-site — Flow Service Partners HQ; Nashville Experience 4–7 years, generalist track record Type Full-time, exempt Salary Range $95,000-$110,000 The Role Flow Service Partners is hiring a Business Operations Generalist who lives in the space between strategy and execution. This role does not sit inside a single lane — it moves where the work is.

One week you are leading a cross-brand project that strips meaningful cost or friction out of how we operate; the next you are knee-deep in a systems integration, mapping data fields between platforms; the week after that you are sitting with a brand leader to redesign a workflow that is quietly costing them hours every week. You will report directly to executive leadership and operate as a true generalist — not a project manager who hands off the work, but an operator who owns it, builds it, and ships it. If you are happiest when no two days look the same and you measure your week in problems solved rather than tickets closed, this is your role.

Why This Role Exists Flow Service Partners operates a portfolio of brands, and growth has surfaced a need we cannot solve by hiring another specialist into a silo. We need a generalist who can move horizontally — someone who becomes the connective tissue across procurement, technology, data, HR, and brand operations, and who turns leadership strategy into executed reality. This person becomes the executive’s right hand for getting things done across the business — and the in-house expert on how our systems, data, and processes actually fit together.

What You Will Own The role is built around three focus areas. You will not move through them sequentially — you will rotate between them based on where the business needs you most. 1.

Project Execution Across Functions Own the full lifecycle. Scope, plan, execute, and close projects that span multiple brands or functions — and do the hands-on work yourself, not just coordinate it. Operate without a playbook.

Many projects you take on will not have an established process. You will define the approach, build the tools, and document the path so it can be repeated. Move fast, finish.

Bias toward shipping. Deliverables get out the door, decisions get made, follow-ups get closed. Translate strategy into reality.

Take leadership-level direction and turn it into scoped, sequenced, and executed work across the business. 2. Tech Stack Systems Integration Become an in-house expert.

Develop deep working knowledge of every platform we operate — how it is configured, what data flows through it, and where the integration seams are. Drive the integration roadmap. Partner with leadership to plan and execute integrations between systems, and own the implementation work end-to-end.

This includes connecting our recruiting and marketing platforms, our operational systems, and the data layer that ties them together. Own implementation, not just the plan. You will be in the configuration screens, building the workflows, and testing the data — not handing it to a vendor and waiting.

Align the data. Make data tell one consistent story across brands. Reconcile definitions, normalize fields, and build the source of truth leadership uses to make decisions.

3. Brand Partnership Support Business process optimization. Embed temporarily with a brand to diagnose where work is breaking down and execute the fix.

Find the cost, time, and friction inefficiencies and remove them. SOP development. Document how things should run.

Build the operating procedures, playbooks, and standards that turn one-off fixes into repeatable practice. Opportunity identification. Spot the unsolved problems and unrealized savings before anyone asks.