com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products— Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform.

com helps brands show up where it matters most. com to power more than 225,000 partnerships that deliver measurable business results. com platform expert, enabling you to provide world-class customer support, assisting our clients in the best way to use our platform to manage their Partnerships Channel.

Engaging with a wide range of clients (from small publishers to multinational brands) via our in-app live chat and ticket system. Collaborating within your team and with other teams using a selection of tools to craft solutions to clients’ issues. Your daily role will be to provide support for account setup, platform usage as well as basic finance related questions.

You will have the opportunity to troubleshoot technical issues and the ability to escalate to other teams where applicable. com’s platform and our clients’ partnership marketing efforts.

What You'Ll Do

: First point of contact when a client has a problem with using the platform. Engaging with our users via in-app chat and ticketing Investigating and troubleshooting user and platform issues, including replicating the client’s experience, testing features and gathering information Learning how to best assist our client’s business through the best use of the platform and new features as they are developed Manage support cases to ensure issues are recorded, tracked, resolved, and our client’s feel supported all in a timely manner. Liaising with a diverse group of professionals across multiple teams.

Get involved in cross-functional projects aimed at improving customer experience and operational efficiency. Working with the Senior team to drive operational efficiencies, change and alignment with internal teams. Mentor the broader team.

What You Bring: 2-4 years of experience in customer support/service within the SaaS world is preferred Master's degree, majored in Research, Computer Science, Finance, Linguistics Basic understanding of how business processes work to empathise with what our clients are trying to get done on our platform “Super user” level understanding of the internet - Google-Fu master!

Benefits And Perks

: At impact.com, we believe that when you’re

Customer Solutions Specialist