Product Management Director – Outbound Contact Center Solutions

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Product Management Director will play a critical role in evangelizing Five9’s Outbound Contact Center SaaS solution to the market. This leader will bridge product strategy, customer engagement, and field enablement—ensuring Five9 remains the partner of choice for enterprises looking to drive proactive customer outreach.

The role requires a balance of market-facing evangelism, customer discovery, and internal product leadership to align the roadmap with customer and market needs. Unlike traditional inbound contact centers, where the focus is on responding to customer-initiated interactions, outbound engagement is proactive—requiring precision, compliance, and business-driven use cases. The Director of Product Management – Outbound Solutions will champion Five9’s outbound SaaS platform, helping enterprises leverage proactive communication to drive revenue, improve collections, enhance customer loyalty, and ensure compliance.

Responsibilities

: Market Evangelism Customer Engagement Act as the face of Five9’s outbound portfolio in customer meetings, executive briefings, and analyst sessions. Discover and articulate high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreach . , TCPA, Reg F, FDCPA) while achieving measurable ROI.

Continuously identify new opportunities where proactive engagement keeps Five9’s solutions relevant. Field Enablement Sales Support Equip presales and sales teams with outbound-specific positioning, messaging, demos, and compliance differentiators. Partner with go-to-market teams to accelerate subscription growth in North America.

Engage directly in strategic deals, mapping outbound capabilities to customer business objectives. Product Strategy Roadmap Alignment Capture customer feedback, compliance trends, and market signals to evolve the roadmap. Prioritize capabilities like multi-channel campaign orchestration, predictive dialers, agentless outreach, and AI-driven engagement optimization .

Requirements

for scale, compliance, and ROI measurement . Thought Leadership Serve as Five9’s outbound solutions evangelist at industry events, advisory boards, and analyst briefings. Promote thought leadership around next-gen outbound engagement , including AI-assisted campaigns, omnichannel orchestration, and regulatory readiness .

Position Five9 as the leader in outbound innovation, differentiating from inbound-centric providers. Key Performance Indicators (KPIs): Success in this role will be measured by: Revenue Impact – Contribution to annual recurring revenue (ARR) growth from outbound product adoption and upsell. Customer Engagement – Number of outbound-specific customer and prospect engagements (executive briefings, advisory boards, use case workshops).

Sales Enablement Effectiveness – Increase in win rate and shortened sales cycles for outbound deals after enablement initiatives. Roadmap Execution – Timely delivery of prioritized features aligned with customer and compliance needs. Market Differentiation – Analyst recognition and improved market positioning of Five9 outbound solutions.

Use Case Expansion – Growth in the number of validated and monetized outbound use cases across industries (collections, healthcare, retail, financial services).