Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. For questions or information related to this role, please reach out to: David Turek The Majors Customer Success Manager will partner with internal cross-functional Five9 teams to ensure a timely, successful implementation of our strategic customers.

Requirements

. Core duties and

Minimum of 8 years of experience in account management for a technology company Strong technical knowledge of contact center technology including dialers, ACDs, IVRs, CRMs, WFM and QA systems Strong account planning and management skills including mature negotiation skills Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Experience in delivering client-focused solutions based on customer needs Ability to discuss, understand, and work within complex projects and processes Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation and presentation skills Excellent verbal and written communications skills Must be self-directed and self-motivated Ability to travel up to 50% of the time Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

Responsibilities

include the following: Represent the customer voice to internal cross-functional teams including Sales, Professional Services, Support and Product.

Pay Transparency

during the entire recruitment process.

Compensation

packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States.

package during your hiring process.

package for this position may also include an annual performance bonus, stock, and/or other applicable incentive

plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.