Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a highly experienced and detail-oriented Director of Indirect Tax to lead our indirect tax function. This position reports to the Chief Accounting Officer.

The ideal candidate will have extensive experience with SaaS, telecom tax and regulatory filings, a strong understanding of US sales/use tax, Canadian GST/HST, International VAT/GST, and experience with FCC/USAC filings. This role is responsible for ensuring compliance with all indirect tax laws and regulations, as well as identifying and implementing tax-saving strategies.

Key Responsibilities

Lead, mentor, and manage a team of three indirect tax professionals, fostering a culture of high performance and continuous improvement. Oversee all aspects of indirect tax compliance for SaaS/Telecom products, including the preparation and filing of transactional tax returns, US Sales/Use Tax, Canadian GST/HST, and other provincial filings. Manage and ensure timely and accurate filing of all state and federal regulatory filings, such as FCC/USAC reports, State PSC reports, and Canadian CRTC filings.

Develop and implement strategies to minimize tax liabilities and optimize tax positions. Provide tax guidance on new product introductions and service offerings, ensuring that all tax implications are identified and addressed. Monitor changes in telecom and indirect tax laws and regulations and ensure that the company's systems and processes are updated accordingly.

Manage relationships with external tax advisors and consultants. Lead and support the company during federal, state, and local telecom and indirect tax audits. Partner with cross-functional teams, including sales, legal, accounting, and business operations, to provide tax support and guidance.

Develop and maintain internal controls over tax processes to ensure SOX compliance. Streamline and automate tax workflows and documentation.

Qualifications

Bachelor's degree in Accounting, Finance, or a related field. 10+ years of progressive experience in indirect tax, with a focus on the telecommunications industry. Demonstrated experience with FCC/USAC filings and telecom tax compliance.

Strong knowledge of Canadian GST/HST regulations. Excellent analytical, problem-solving, and communication skills. Proven ability to manage multiple projects and meet deadlines in a fast-paced environment.

Preferred Qualifications

CPA and/or Master of Science in Taxation. Experience with Avalara tax automation software. Experience working in a corporate tax department or a public accounting firm.

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

Pay Transparency

during the entire recruitment process.

Compensation

packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States.

package during your hiring process.

package for this position may also include an annual performance bonus, stock, and/or other applicable incentive

plans.

Director, Indirect and Telecom Tax