Associate Director, Delivery (Adobe-Technical)

WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE: The Associate Director, Delivery Adobe spearheads client-facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners.

Responsibilities

include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with the internal technical delivery teams throughout the hands-on implementation process. This position has a direct impact on revenue generation and requires continuous collaboration to ensure an exceptional Customer Experience.

Success in this role hinges on the ability to multi-task, maintain proactive and efficient communication, escalate critical issues, and provide timely answers to clients.

WHAT YOU’LL DO

: Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations Clearly understand and communicate customer

Requirements

and integration points in the context of the statement of work. Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs. Manage all day-to-day administrative activities of a given project from inception to closure.

Accurately forecast revenue, profitability, margins, bill rates and utilization across projects. Maintain regular communication with both the customer and internal teams and constantly manage customer expectations. Achieve customer satisfaction through successful delivery of defined project scope.

Compile customer requests and deployment issues, to provide a feedback channel into our core products. Act as the central client point of contact throughout the life of the project Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice Provide oversight for services engagements to ensure adherence to governance standards and support customer success Coordinate escalations across multiple teams, including sales, services, and product organization Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects. WHAT YOU BRING: Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP 5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations Experience in client facing project management in an agency or professional services environment Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.

, within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs. Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments.