Account Manager (6 Month FTC)

This is a 6 month fixed term employee contract initially, with a likelihood of extension . Vancouver, remote DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand Media, Experience, Commerce, CRM, and Technology Data.

We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE: This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As a Senior Account Executive, you’ll be joining a team that works on producing creative content at scale at a global level. As a project manager you will be supporting across the account as a whole ensuring consistent and successful delivery of multiple projects, managing workflows and ensuring processes and running smoothly and efficiently. You will be working closely with Designers, and the Accounts team within the agency to ensure successful campaign deliveries.

You will be required to manage internal client briefs with the team, plan, assign, review, and contribute to process optimisations ensuring projects are well managed contributing to the overall agency workload in partnership with the rest of the team.

WHAT YOU’LL DO

: Manage, draft and review client briefs Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity Manage workflows across timezones ensuring concise communication and management of workflows between teams Clearly and effectively distill and transfer client feedback to designers, copywriters Prioritising workloads for the team, and escalating when needed Ensure client

Requirements

are met whilst protecting DEPT® brand values Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser Build excellent working relationships with internal stakeholders – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews Ensure high standards are maintained and add value wherever possible Ensure success criteria are met and projects are delivered to time and to budget Maintain a good knowledge of all DEPT® products and services and actively promote them to clients Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively WHAT YOU BRING: Project management experience in creative or tech marketing Experience delivering a broad range of multi-channel marketing communications including digital Extremely organised, with the ability to manage multiple projects simultaneously You are ambitious with the ability to think strategically, contribute something new to the agency Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities Highly motivated to learn, grow and improve Personable, approachable demeanor and motivating team player Moderate understanding of production and interactive processes Excellent oral and written communication skills Superb planning and organisation ability Ability to manage and develop client and supplier relationships Basic understanding of financials to effectively manage budgets WE OFFER A flexible, hybrid/remote working policy An excellent salary based on experience and equal pay policies Mental health support, and company sick pay scheme. 15 days paid holiday annually (plus Public Holidays).