THE POSITION Our roster has an opening with your name on it As a Service Manager at FanDuel, you’ll be a champion of reliability and performance, partnering closely with engineering teams, your fellow service managers, tech ops, and third-party vendors to use data, innovation, and collaboration to keep our technology stack and critical customer experiences running at their best. You’ll contribute to shaping processes, implementing best practices, and driving initiatives that ensure optimal availability, stability, and efficiency across all business domains. You’ll also play a key role in preparing for major events like the NFL Season Start, the Super Bowl, and the Triple Crown, working alongside our Operational Engineering team to deliver a seamless customer experience when it matters most.

, Data), ensuring the implementation and continuous improvement of best-in-class processes and service management practices. Maintain Operational Readiness and Risk Reviews for new features, products, and services, ensuring robust standards, clear runbooks, effective support models, and proactive risk mitigation. Partner closely with engineering, product, and operations teams to identify service improvements and implement scalable solutions that enhance reliability and performance.

Establish and monitor key performance indicators and service metrics, using data to drive decisions, highlight risks, and recommend enhancements.

Responsibilities

outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs. THE GAME PLAN Everyone on our team has a part to play Deliver day-to-day management activities of your assigned service, including oversight of tickets, coordinating escalations, and supporting operational processes.

Contribute to the development and maintenance of service processes, workflows, and standards to ensure consistent, high-quality support. Collaborate cross-functionally with Product, Engineering, IT Ops, and other teams to resolve issues and relay customer feedback. , response times, resolution rates, customer satisfaction) and use data to recommend improvements.

Identify potential areas of risk and partner with technical owners to propose backlog items or mitigation measures to maximize service availability. Ensure compliance with company policies, SLAs, and industry best practices. Promote a culture of accountability, technical curiosity, and continuous learning within the team.

What We'Re Looking For

in our next teammate

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field — or equivalent practical experience. Hands-on experience delivering technical services or support in a customer-facing environment. Strong technical background with the ability to understand and troubleshoot complex issues.

Excellent communication, problem-solving, and organizational abilities. Ability to manage multiple priorities and thrive in a fast-paced setting.

Preferred Qualifications

3+ years of experience in technical service/support roles. Experience in SaaS and cloud services. Familiarity with ITIL or similar service management frameworks.

, SOX). Familiarity with AI and automation technologies is a plus; an interest in exploring how AI can enhance operational efficiency is encouraged. ABOUT FANDUEL FanDuel Group is the premier mobile gaming company in the United States and Canada.