Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive.

Take a look at how we (and YOU) can make that happen . We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact.

Do our values match? Read through our story and what we value the most . Our team values and celebrates our diverse backgrounds.

Who We Are

and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard.

Support is the first line of contact for customers reaching out for assistance and is responsible for supporting and strengthening business relationships with Boulevard customers. Customer satisfaction is never sacrificed while meeting service-level expectations. Whether business owners, front desk users, or service providers, our Support team is available to answer customer questions through multiple contact channels.

T1 Customer Support Specialists contribute to the continual improvement of team efficiency, growth in skills, and customer experience by resolving complex T1 tickets (on behalf of SMB, Midmarket, Strategic, and Enterprise customers), supporting their team by maintaining a steady flow of ticket solves, and contributing to team resources. This role reports directly to a T1 Support Manager. ).

What You’Ll Do

here: Spend ~85% of the day owning complex T1 tickets: Assist customers via live chat, email, text, phone, and screen-sharing. Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy. Distill and effectively communicate technical information to customers with varying technical acumen.

Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to fit each individual case. De-escalate spicy interactions with confidence, effectively escalating through defined channels to resolve issues when necessary. Potentially flex into other T1 ticket queues as needed based on volume fluctuations Spend ~10% on meetings and administrative tasks Spend ~5% on personal development and up-skilling (as time allows) Volume-allowing, may spend up to ~5% of the day contributing to internal resources and continual improvement: Contribute to knowledge, SOPs, enablement, and macros (with manager oversight) Proactively surface process and product improvements Assist the Customer Support Manager with ad hoc projects Identify incidents and accurately follow incident response protocol Demonstrate agility, resilience, and the ability to exercise good judgment and critical thinking under pressure.

Provide valuable customer insights by surfacing trends, churn risks, and upsell opportunities. Build relationships and collaborate effectively with your immediate remote team and cross-functional partners, including Finance, Engineering, Product, and other Customer Experience teams. What you’ll need to thrive: Experience: 2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment .