About the job: We are seeking a Microsoft Dynamics 365 CRM Functional Consultant to join our growing team in Dublin. This role is ideal for someone passionate about enabling business transformation through CRM technologies. You will work closely with clients to design, configure, and deliver Dynamics 365 Customer Engagement solutions that drive operational excellence and customer value.

Key Responsibilities

: Client Engagement &

Requirements

Gathering: Collaborate with client stakeholders to understand business needs and translate them into CRM solution

Solution Architecture & Design: Design scalable Dynamics 365 solutions, including workflows, business rules, and integrations, aligned with client objectives. Configuration & Delivery: Configure CRM modules, entities, dashboards, and reports. Liaise with technical teams for custom development and data migration.

Training & Change Enablement: Develop training materials and deliver user workshops to support adoption and change management. Testing & Quality Assurance: Define and execute test plans, including system and user acceptance testing, ensuring high-quality delivery. Project Management Support: Contribute to project planning and delivery using Agile, Waterfall, or Hybrid methodologies.

Continuous Improvement: Advise clients on CRM enhancements and best practices, leveraging new features and industry trends. Support & Troubleshooting: Provide post-implementation support and resolve functional issues as needed.

gathering, stakeholder workshops, process mapping, and functional solution design, with the ability to translate business

g. user stories, functional specifications). Proven ability to work with technical teams to define and deliver customisations, integrations, and data migration strategies.

Familiarity with Power Platform (Power Automate, Power Apps) is a plus. Excellent communication and stakeholder management skills. Proven problem-solving ability and adaptability in dynamic environments.

Why you will enjoy working at BearingPoint Ireland? We work in an open and collaborative way, where new ideas are always welcome. BearingPoint is an environment where potential and high performance is recognised and rewarded.

Qualifications

: Bachelor’s degree in business, IT, or related discipline (or equivalent experience). Minimum 5 years’ experience with Microsoft Dynamics 365 CRM (Customer Engagement). , Dynamics 365 Functional Consultant Associate) are highly desirable.

Strong business analysis skills and understanding of sales, marketing, and customer service processes.

What We Offer

: You will receive a competitive salary where you are rewarded for both your individual performance and company performance.

Benefits

package including holidays, private health insurance, pension contributions, gym/club subscription, wellness programmes, mobile phone and much more. In addition, we offer: Hybrid working – where each team has autonomy to determine their in-person and remote working schedule. Continuous learning – we understand that it is imperative to invest in our people’s development and we provide external training at prestigious universities such as Oxford and Yale Social events – our people perform best when they have a good work life balance, monthly events for all to attend Diversity – we are committed to having a diverse workforce where each individual feels they belong and can thrive in a work environment with a strong sense of community Mentoring & coaching – every employee has a development manager to help them grow their career with feedback via continuous conversations Giving Back – you will have an opportunity to join our many giving back initiatives including our commitment to sustainability.

Microsoft Dynamics 365 Functional Consultant