Senior Manager, Customer Engagement

About CGC CGC is a nonprofit investment firm that finances and originates clean energy, water, and resilient infrastructure projects to accelerate clean air, clean water, and affordable energy for communities across America. We collaborate with the public and private sectors to bridge financing gaps and mobilize private capital into projects that deliver measurable economic and environmental impact at scale. Every dollar we invest is structured to multiply, generating durable returns for people, markets, and the environment.

Over the past decade, CGC has demonstrated the power of public-private investment by helping catalyze economic accelerators nationwide and mobilizing billions of dollars toward affordable clean energy and resilient infrastructure. Our model fills market gaps, unlocks private capital, and proves that economic growth and environmental progress can advance together. A Career at CGC A career at the CGC is grounded in impact.

Our six core values guide how we invest and how we work together. Innovation drives creative solutions and continuous improvement. Mission-Driven Focus keeps long-term impact at the center of every decision.

Partnership shapes how we mobilize capital and build trust-based relationships. Accountability defines our stewardship and commitment to results. Collaboration strengthens cross-functional teamwork and shared responsibility.

Transparency ensures open communication and integrity in how we operate. Our culture is fast-paced, rigorous, and purpose-driven. If you are motivated by solving complex challenges, building new markets, and delivering measurable impact within a collaborative team, CGC offers a platform to do that work with purpose.

Position Overview The Customer Engagement Senior Manage r plays a critical role shaping CGC’s customer strategy – using market analysis and focus groups to 1) understand customer demand and behavior in rural, low income and disadvantaged communities (LIDAC) , and Tribal markets; 2) source and shape product ideas based on customer demand, trends, and feedback ; 3) shape strategic interventions to ensure customer solutions reach the communities who need it the most ; and 4) ensure consumer protection is integrated into our customer solution strategy.

Key Responsibilities

Customer Solutions - Work with the Chief Customer and Impact Officer to define and drive CGC’s customer strategy – aligning customer engagement and customer data with CGC’s long term business plans focused on market transformation. Lead market analysis and focus groups strategy to 1) understand customer demand and behavior in rural, LIDAC, and Tribal markets; 2) source and shape product ideas based on customer demand, trends, and feedback; 3) shape strategic interventions to ensure customer solutions reach the communities who need it the most; and 4) ensure consumer protection is integrated into our customer solution strategy. Local Government Engagement - Work closely with local governments, Tribes, and their partner organizations to advance public-private partnerships that can accelerate the deployment of capital to clean energy projects, deliver whole community support, and stimulate local economic development.

Connect developers, community groups, utilities, green banks, and other government actors to CGC’s market development priorities. Technical Assistance and Predevelopment Activities - Support predevelopment activities for key customer segments in rural, LIDAC, and Tribal markets - from early engagement and technical assistance to project development and implementation to project financing. Contractor Management - Manage external contractors and partners on behalf of the Customer and Impact department.

Work closely with CGC procurement and market development team to establish and advance contractor scopes of work.

Qualifications

Required Bachelor’s degree and 6+ years of experience, or an equivalent combination of education and directly related experience 4+ years of experience in