Director, Customer Success

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50.

Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Anaplan is looking for a creative, tenacious, and inspiring Customer Success Director, UKI to lead and elevate our Customer Success team in the UKI region.

In this pivotal leadership role, you will report directly to our London-based AVP Customer Success Northern Europe and play a crucial part in driving excellence across the entire customer lifecycle. Leading a high-performing team of Customer Success Business Partners, you will champion the adoption, value realisation, and strategic expansion of Anaplan Platform subscriptions. If you are passionate about delivering an exceptional customer experience and value, unlocking competitive advantage for enterprise businesses through AI native cloud-planning solutions, and shaping the future of a high-growth market, this is your opportunity to make a lasting impact.

Please note: Travel across the region is required to connect with our customers. Your Role And Impact Own & Cultivate: Champion a high-profile portfolio of Anaplan customers, securing their continuous success, satisfaction, and loyalty from onboarding through to renewal. Deliver Excellence: Oversee and champion flawless first implementations of Anaplan solutions, laying a strong foundation for rapid adoption and long-term expansion.

Drive Growth: Partner in securing new logos and expanding existing footprints across the UKI by delivering compelling Customer Success and Professional Services pitches. Consult & Advise: Act as a versatile, trusted advisor across diverse business functions, showing customers how to leverage the Anaplan Platform across multiple industries and complex use cases. Engage Executive Stakeholders: Build deep, influential relationships with customer executives, key stakeholders, and strategic partners to ensure seamless account coverage and alignment.

Navigate Challenges: Guide both customers and your internal team through business process, technology, and client management complexities, fostering customer self-sufficiency and driving continuous platform expansion. Uncover Opportunity: Proactively identify, strategise, and capitalise on new avenues for customer adoption and commercial expansion. Empower Your Team: Coach, mentor, and enable your team of Customer Success Business Partners to ensure rigorous, high-impact programmatic coverage across your entire portfolio.

Qualifications

Inspiring Leadership: Proven ability to lead, motivate, and develop high-performing, large-scale teams across diverse geographies. Business Savvy: Strong business acumen paired with exceptional, structured problem-solving skills. Resilient Communicator: Outstanding persuasion and communication skills, with a proven ability to remain calm, focused, and resilient under pressure.

Mindset: An innovative, methodical thinker who practices active listening to solve complex customer challenges.