Training Manager, Digital and Evidence Solutions

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software.

Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful.

Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As Training Manager, Digital & Evidence Solutions, you play a key role in driving customer adoption, proficiency, and operational utilization of Axon’s digital solutions across the Americas.

com ), Digital Interview Room, Axon Body Cameras, Axon Investigate, and newly developed AI-enabled solutions, while also supporting training delivery operations and strategic initiatives. Leveraging expertise in digital technologies, forensic video instruction, and adult learning methodologies, you empower customers to effectively integrate Axon solutions into their workflows, improving operational efficiency, productivity, and user confidence. This role also ensures alignment with Global Training Services standards, promotes cross-regional consistency, and supports the continued evolution and scalability of Axon’s digital training programs.

What You'Ll Do

Location: Onsite at one of our HUB offices locations (Scottsdale, AZ, Seattle, WA, Boston, MA, New York, NY, or Atlanta, GA) Tuesday-Friday, and on the road 50% of time Reports to: Senior Manager, Training Operations Direct Reports: none Partner cross-functionally with Product, Engineering, Customer Success, Sales, and subject matter experts to understand product capabilities, customer workflows, and training priorities across Axon Digital & Evidence Solutions. com ), Digital Interview Room, Axon Body Cameras, Axon Investigate, AI-enabled solutions, and future digital products. Create engaging training content across multiple formats, including instructor-led presentations, e-learning modules, videos, user guides, demonstrations, and hands-on learning resources for audiences of varying technical skill levels.

Deliver high-impact in-person and virtual training sessions, workshops, certifications, and enablement programs for customers, partners, and internal Axon teams. Lead training delivery operations and support large-scale customer implementations, enterprise rollouts, and strategic adoption initiatives across the Americas and international regions. Monitor course effectiveness, customer adoption, and CSAT metrics to continuously improve curriculum quality, delivery methods, and learner outcomes.

Serve as a trusted resource for employees and customers requiring support, guidance, and expertise related to Axon Digital Solutions training. Maintain current knowledge of product updates, emerging technologies, AI-enabled capabilities, and digital solution workflows to ensure training materials remain accurate and aligned with product releases. Coordinate with international training teams to ensure curriculum consistency, platform alignment, and standardized delivery practices across global regions while adapting content for Americas-specific needs.

Identify customer adoption barriers and develop strategic enablement plans to improve engagement, product utilization, and operational success. Develop and distribute communication resources such as FAQs, newsletters, release notes, and training updates related to system changes and new feature launches. Support enterprise ecosystem adoption efforts, including Fusus integrations, large-scale customer deployments, and domestic and international implementation projects.