Product Owner – Microsoft Dynamics 365

Contract: Permanent, full time Salary: £45,860 – £53,000 per annum Location: Burford, Oxfordshire (hybrid working, minimum two days per week in the office. Please note that this is a mandatory requirement of the role and is not open to negotiation) Closing date: Monday 20th July Interview date: TBC We are looking for a Product Owner, Microsoft Dynamics 365 to play a central role in shaping how we use Dynamics across Blue Cross. Sitting within our Information Services directorate, this role will act as the bridge between business teams, Information Services colleagues, and Microsoft implementation partners, helping to ensure the platform continues to evolve in a way that supports our work for pets and the people who love them.

As Product Owner for Microsoft Dynamics 365 CRM, you will lead the development and ongoing improvement of the platform across the charity.

Requirements

, and ensure the system delivers real value for the organisation. You will own and prioritise the product backlog, shape the roadmap for the platform, and collaborate with internal teams and external partners to deliver enhancements, improvements and fixes. Alongside this, you will play a key role in driving user adoption, establishing best practice for CRM use and data quality, and helping teams move away from siloed systems and spreadsheet driven processes.

This is a highly collaborative role that combines product ownership, stakeholder engagement and hands on configuration. You will work with colleagues across the organisation to ensure Dynamics 365 continues to evolve and support better ways of working, improved data insight and stronger organisational impact. You will bring strong experience of Microsoft Dynamics 365 CRM, along with the ability to translate complex business needs into practical system solutions.

Analytical and confident with technology, you will have experience managing product backlogs and delivering system improvements within an Agile or DevOps environment. You will also be comfortable working across teams, engaging stakeholders at different levels and supporting colleagues to adopt new systems and processes. With strong influencing and facilitation skills, you will be able to build relationships, lead change and work collaboratively with internal teams and external partners to deliver improvements that make a real difference.

into user stories or functional specifications Demonstrated success driving user adoption, improving data quality and influencing behaviour change Experience working with external delivery partners and internal technical teams in an Agile or DevOps environment Confidence engaging senior stakeholders and influencing ways of working Ability to consistently demonstrate Blue Cross values of compassion, courage and inclusivity Desirable

Qualifications

, Skills, and Experience Strong functional experience with Microsoft Dynamics 365, particularly CRM or Sales modules Proven experience owning or leading a CRM platform from a product, functional or solution perspective Experience managing product backlogs and translating business

, Skills, and Experience Experience rolling out CRM platforms across multiple business units or complex organisations Familiarity with the wider Microsoft ecosystem including Dataverse, Power Platform and integrations Experience working within professional services, advisory or complex stakeholder environments Awareness of wider Dynamics environments and Microsoft technologies How to apply Click the apply button below and complete the online application process before the closing date. As part of the application process, you will be asked to confirm that you can meet the requirement to work from our Burford office a minimum of two days per week. We reserve the right to close this vacancy early should we receive an overwhelming response.