Director, International Sales Engineering

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.

Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters.

And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role The Director of International Sales Engineering is a highly technical strategic leader who will oversee our entire SE organization across EMEA, APAC, and Japan. This role requires a deep understanding of the complex nuances of diverse international markets.

Requirements

, product localization needs, and the varying nuances of AI adoption across different geographies. You will partner in lockstep with our International Sales Leadership to drive enterprise opportunities, grow our expanding Channel organization, lead technical presales strategy, and cultivate a world-class International SE organization. You will be a trusted, strategic advisor internally to our product and executive teams, and externally to our largest enterprise customers.

, and the specific regulatory and cultural impacts on AI adoption in different regions. Drive Channel Expansion: Play a critical role in enabling and growing our international Channel organization, ensuring our partners are technically equipped to position our UCaaS, CCaaS, and Agentic AI solutions effectively. Product Vision and Market Intelligence: Act as the voice of the international market.

What You’Ll Do

Build a World-Class Team: Attract, retain, and mentor top-tier Sales Engineering talent across EMEA, APAC, and Japan. Create a culture of excellence, continuous learning, and high performance. Strategic Deal Execution: Partner with International Sales Leadership to drive revenue.

Dive deep into complex, large-scale enterprise deals to develop account strategy, define technical win criteria, and align SE resources for scale. Agentic AI Strategy: Understand and articulate enterprise AI adoption patterns across regions. Navigate the international AI regulatory landscape with confidence to develop the Agentic AI International GTM strategy.

Executive Engagement: Lead executive-level technical engagements with CIOs, CTOs, and IT Directors, building trust through expertise and strategic counsel.