Descope is a developer-first identity provider for customers, partners, and AI agents. Our drag drop approach to identity enables developers to easily deploy authentication, MFA, SSO, and MCP / AI agent auth without writing custom code. com.

The company has $88M in seed funding led by Lightspeed and Notable Capital. We're "descoping" authentication plumbing from developers' daily lives while helping organizations turn identity into a business enabler. Come join us!

The Role: You are the person developers call when auth gets complicated. " You also feed real-world pain back to our product team so the next customer doesn't hit the same wall. This isn't a ticket-queue job.

You'll own customer relationships end-to-end, write code, build internal tools, contribute to docs, and help shape how we scale CS as the company grows.

What You’Ll Do

: Onboarding Implementation Walk new customers from signed contract to live Descope integration, hands-on. js, mobile, or whatever they're running). Run technical kick-offs, set milestones, and stay in the room until things work.

Technical Support Troubleshooting Own the hard stuff: SAML misconfigurations, OIDC token edge cases, SCIM sync failures, MFA enrollment issues. Write code when it helps. Whether that's a minimal repro, feature showcases, or a quick script that saves a customer hours.

Know when to escalate to engineering and how to translate "it's broken" into a issue report they can act on. Customer Health Expansion Track adoption signals and check in before things go sideways. Run periodic reviews with customers to surface what's working, what's not, and where Descope can do more.

Spot expansion opportunities and pass them to sales with context, not just a name. Product Feedback Loop Bring patterns from customer conversations into product reviews. Not once a quarter, regularly.

Advocate for features that remove real friction, backed by specifics. Help QA new features before they ship to customers.

What We’Re Looking For

: Must-haves 3+ years in a customer-facing technical role: CSE, Solutions Engineer, Technical Account Manager, or similar. You can debug OAuth2, OIDC, SAML, and MFA integrations without Googling the basics. js).

Bonus if you've shipped mobile code in Swift or Kotlin. You write clearly. Docs, Slack messages, issue reports, and customer emails alike.

You're comfortable holding a difficult conversation with a frustrated customer and coming out of it with a plan. Nice-to-haves Experience with CIAM or identity platforms (Auth0, Okta, Stytch, WorkOS, Frontegg). Familiarity with cloud platforms (AWS, GCP, Azure) and CI/CD pipelines.

Knowledge of GDPR, CCPA, SOC 2, or other compliance standards your customers will ask you about. You've worked in a startup before and know that "this is someone else's job" isn't a thing here.

Benefits

Health, sorted: Medical, dental, and vision with strong coverage and flexible HSA and FSA options Feel good, actually: Mental health support and wellness resources when you need them Future you will thank you: 401k plan with employer support to help you build long term We’ve got your back: Company paid life and disability insurance for extra peace of mind More money in your pocket: Tax advantaged

for healthcare and dependent care Life happens we support it: Family planning, fertility support, maternity leave, and lifestyle

Perks

Stay connected: Monthly internet allowance to support your work from anywhere Lunch is on us: Paid lunches wh

Customer Success Engineer