At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM , 2023 Ventana Research Revenue Performance Management (RPM) Value Index , Gartner Peer Insights , 2024 Gartner SPM Market Guide , and G2.

Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team.

Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

As a Technical Analyst, you will work with experienced technical professionals to support customers using Varicent's on-premise and SaaS solutions. As part of the Customer Support organization, you will investigate technical issues, collaborate with cross-functional teams, and help customers maximize the value of their solutions. This role provides exposure to a variety of technologies and offers the opportunity to develop technical troubleshooting, customer communication, and problem-solving skills in a customer-facing environment.

Requirements

Develop familiarity with support tools, processes, and escalation paths Begin assisting with customer cases while demonstrating effective communication and documentation practices 4–8 Months Manage assigned support cases with increasing independence Consistently investigate, document, and troubleshoot technical issues Collaborate effectively with internal teams to progress customer issues toward resolution Demonstrate proficiency using support systems and troubleshooting tools 9–16 Months Independently manage a portfolio of support cases from investigation through resolution Consistently provide clear and timely customer updates Identify recurring issues and contribute recommendations for process or knowledge-base improvements Demonstrate strong technical troubleshooting capabilities and customer support skills This is a 12-14-month Full-Time Co-op contract. 00 CAD.

Technical Analyst - 12-14 Month Co-Op