About Us UIC Global is a partnership between the University of Illinois at Chicago (UIC) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UIC. Job Overview The Academic Operations Coordinator (AOC) provides support for the UIC Global academic team.

Under the direction of academic leadership, the AOC drives academic protocols and implementation of academic policies along with tracking key performance indicators for student success data.

Requirements

for their intended majors as well as utilization of academic support services on campus. He/She/They supports UIC Global and University staff to provide students with a smooth transition to their degree program. The AOC is responsible for accurate record keeping and supports academic leadership in scheduling, teaching, and relationship building with UIC Global.

This position reports to the Academic [Operations] Director. The Academic Operations Coordinator will work with students one on one and in small groups to share academic and curricular information so excellent organizational skills, strong attention to detail, and outstanding interpersonal skills with cultural sensitivity toward students and staff from diverse backgrounds is critical. He/she/they is an energetic team player who thrives in a fast-paced environment and has excellent customer service skills.

Strong problem-solving and decision-making abilities as well as the ability to work in a diverse environment that requires cross-cultural awareness and understanding is essential.

Minimum Qualifications

Bachelor’s Degree 1+ years working experience in higher education or as administrative staff in a registrar’s office, academic, or related department High level of proficiency in MS Excel and MS Access Ability to work limited evenings and weekends Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s Degree, preferably in a related field Proficiency with industry standard software and registration programs: Banner, PeopleSoft, Astra, (or other) Experience scheduling courses, classrooms, and faculty Experience with Salesforce or equivalent CRM at the data entry and administrative level Experi