Are you an experienced Veterinary Receptionist, Lead CSR, Veterinary Client Service Representative, or Veterinary Front Desk Supervisor looking to take the next step in your career? Doral Centre Animal Hospital is seeking a Lead Veterinary Receptionist and Client Service Supervisor to help lead, develop, and inspire our growing Client Service team. This is not an entry - level position .

We are looking for a confident veterinary professional who thrives in a fast-paced veterinary hospital , enjoys coaching and mentoring others, and understands the critical role the front desk plays in delivering an exceptional client experience. As the leader of our Client Service team, you will serve as the bridge between pet owners, veterinary professionals, and hospital leadership—ensuring every client interaction reflects our commitment to compassionate care, operational excellence, and outstanding service.

Responsibilities

are completed efficiently Identify workflow opportunities and implement process improvements Co-lead monthly CSR team meetings with hospital leadership Support implementation of hospital initiatives and operational changes Partner with leadership to improve efficiency, communication, and client satisfaction Financial and Administrative Support Review Accounts Receivable reports and assist with collection efforts Support billing accuracy, financial compliance, and front desk accountability Assist with operational reporting and hospital performance initiatives Veterinary Client Service Experience Minimum 2+ years of experience in a Veterinary Hospital, Emergency Veterinary Hospital, Specialty Hospital, Urgent Care, or General Practice setting Previous experience as a: Veterinary Receptionist Client Service Representative (CSR) Veterinary Front Desk Coordinator Lead Receptionist Medical Receptionist Client Service Supervisor Leadership Experience Experience training, mentoring, coaching, or leading team members Strong conflict resolution and client service skills Ability to manage multiple priorities in a fast-paced environment Strong organizational and communication skills

Preferred Qualifications

Prior supervisory or leadership experience within a veterinary hospital Experience with Instinct, ezyVet, Cornerstone, AVImark, or other veterinary software platforms Familiarity with Accounts Receivable processes and front desk performance metrics Bilingual English and Spanish highly preferred Who Thrives in This Role?

Requirements

Full-Time Position Flexible availability required Ability to support evenings, weekends, and holiday rotations as needed Full-Time

Benefits

Through Innovetive Petcare Doral Centre Animal Hospital is