Senior GTM Systems Analyst

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON Ready to play an essential part in one of Qualia’s most exciting growth stages? In this role, you will join Qualia's Revenue Operations team as part of Platform Intelligence, the group that owns the systems and data that power our go-to-market motion. You'll administer Salesforce alongside our GTM Systems Lead and partner closely with GTM Engineering.

You’ll work alongside the Ops Analysts, the interface to the GTM teams, to ensure each implementation is technically sound and serves the wider org. That work reaches you as scoped projects, where they've designed the workflow and you deliver it in Salesforce, and as incidental requests, the steady stream of smaller fixes a 250+ user org needs. Beyond the queue, you keep the org healthy: clearing bloat and clutter, resolving error alerts, and heading off quiet decay before it becomes the next problem.

You use LLMs and AI-assisted tooling day to day to move faster on the analytical parts of admin work, and you help keep the org clean and well-structured so it's ready for AI-assisted ways of working.

RESPONSIBILITIES

Salesforce Administration: Own configuration and build across Sales, Service, and related clouds, including flows, validation rules, page layouts, record types, roles, profiles, permission sets, and sharing rules. Maintain a healthy, scalable org as pricing, packaging, and process complexity grow Build Delivery Intake: Work the Case and Project queue alongside GTM Systems Lead. Take projects from scoping consult through sandbox build, UAT support, production launch, and post-launch stabilization, owning the technical design and reliability of what you ship Stakeholder Partnership: Serve as the implementation partner for RevOps analysts across Customer Success, Sales, Support, and Marketing.

Share knowledge at Office Hours, lead implementation discussions, surface trade-offs and downstream impacts early, and turn workflow designs into Salesforce solutions that hold up in practice Documentation Institutional Knowledge: Treat documentation as part of the deliverable, not an afterthought. Maintain runbooks, configuration notes, and change records so that system knowledge is institutional rather than living in one person's head Data Quality System Health: Build with an eye for monitoring, diagnostics, and cleanup that catch issues before stakeholders do. Identify brittle assumptions, hardcoded dependencies, and accumulating risk, and propose the cleanup or redesign work to address them AI in the Workflow: Use LLMs and AI-assisted tools to accelerate investigation, documentation, requirement-gathering, and analysis.

Help establish responsible patterns for where AI adds leverage to admin work and where human judgment stays in the loop YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH Operations Foundation: You started in Customer Success Operations or Sales Operations before moving into Salesforce administration, so you understand GTM processes and the people who depend on them from the inside Salesforce Craft: 3+ years configuring Salesforce (flows, validation rules, roles and profiles, permission sets, record types, reports and dashboards) with demonstrated proficiency. You can architect a solution, not just execute within an existing configuration Stakeholder Management: Strong interpersonal and communication skills with a track record of building credibility across an organization.