IT Support Technician

Open Fertility is committed to making exceptional fertility care accessible to more people than ever. From egg freezing to IVF, we simplify and streamline treatments so patients can pursue their reproductive goals with confidence. We’re looking for passionate, driven individuals who want to make a meaningful impact in people’s lives.

As part of our rapidly growing team, you’ll help innovate fertility care and transform the patient experience. Our clinics are currently open in Roseville, CA and Astoria, NY, with Denver, CO coming soon. Our Core Values: Open Possibilities: Helping patients achieve their reproductive goals.

Open Access: Making high-quality fertility care available to those paying out of pocket. Open Arms: Welcoming every patient with compassion and understanding.

Requirements

of Doctors, Nurses, Medical Assistants and Finance/Administrative departments. Travel to other Open sites will be periodically required . This position mandates a high level of interaction and engagement with senior executives, doctors, and a growing staff base, working in a fast-paced and dynamic organization.

The role is responsible for all technology support; including but not limited to, installation, configuration, and troubleshooting of a wide range of technologies including desktops, laptops, audio/video, mobile devices, Meraki networking, cloud technologies and specific medical-related devices and applications. The role also required on-call support coverage and weekend remote coverage on a rotational basis. Day-to-Day Job Duties Include: Provide IT support to a growing staff of 400+ people consisting of Doctors, Nurses, Medical Assistants and Finance/Administrative departments.

Identify and pursue new and innovative ways to improve processes, delivery of support, and technology solutions in general. High level of customer focus with due care and attention to priority issues. Assist with the on-boarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations.

Manage our asset life cycle and IT procurement process, maintaining hardware inventory, accurate cycle counts, and decommissioning processes. Help to evaluate hardware and software solutions and participate in IT projects. Resolve technical problems with LAN, WAN, VPN, WiFi, Print Servers and other back-office systems.

Oversee, support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices. Generate/Track/Close tickets for all IT related issues in a timely and consistent manner as defined by our SLA policies while maintaining a positive customer satisfaction rating. Work closely with 3 rd party vendors providing various technology services.

Work closely and actively as part of a broader team of IT professionals at various remote locations (domestic and international). In addition, help provide coverage and support as needed. Ensure documentation is captured appropriately and is easily accessible to the broader IT team.

Education, Licenses, Certifications Bachelor’s degree or equivalent combination of education and experience. Bachelor’s degree preferred Strong service delivery focus and customer management skills. ) PC hardware and software troubleshooting skills and experience.

At least 2 years of experience in an IT Support role. Exposure to ticketing systems, remote access technologies for support, Meraki networks, and RingCentral or similar phone platform. Ability to work independently and to manage competing priorities.

Excellent skills/abilities in: organization, planning, multi-tasking, flexibility. High level of professionalism and business acumen.