Veterinary Client Experience Representative

World Class Medicine. Purpose-Driven Partnership. S.

Our hospitals, open 24/7/365 and staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting. At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide.

We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

We believe in Truth in Medicine and Trust in Partnerships , ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve. Position Information Title: Client Experience Representative Position Type: Full-time Schedule: Days, swings, overnights.

00 per hour Position Summary Veritas Veterinary Partners seeks a warm, professional and highly organized Client Experience Representative to serve as the face of a Partner Hospital. The Client Experience Representative is the first person clients encounter and the last they see before leaving, making this role central to how Veritas Veterinary Partners is perceived and experienced. This position operates at the front desk and is responsible for delivering exceptional in-person and phone-based client service, managing billing and payment processes and supporting all aspects of the client journey from arrival through departure.

Responsibilities

Client Arrival and Check-In Greet clients and patients warmly upon arrival, creating a welcoming and reassuring first impression in what is often a stressful situation. Complete accurate check-in processes including verifying client and patient information, confirming appointment details and notifying clinical teams of patient arrival. Manage the reception area and waiting room, communicating wait time updates to clients proactively and with empathy.

Answer incoming phone calls promptly and professionally, routing calls, taking messages and providing information within scope. Maintain an organized and professional front desk environment throughout the shift. Financial Transactions and Billing Present financial estimates clearly and with compassion, ensuring clients understand charges associated with their pet's care.

Process payments accurately using approved payment methods including credit, debit, CareCredit and payment plans. Reconcile end-of-shift transactions and report discrepancies to the supervisor or manager. Provide clients with information about payment options and direct complex financial questions to the Financial Liaison or supervisor.

Maintain accurate client account information within the practice management system. Discharge and Follow-Up Coordinate client discharge by ensuring all paperwork, prescriptions and discharge instructions are complete and clearly communicated. Schedule follow-up appointments and referrals as directed by the clinical team.

Reinforce key discharge instructions with clients in plain accessible language, ensuring they leave with a clear understanding of home care expectations, medication schedules and when to seek follow-up care. Send appointment reminders, follow-up communications and client satisfaction outreach as directed. Document all client interactions and transactions accurately in ezyVet or other designated systems.

Qualifications

Required Minimum one year of experience in a c