Concierge (Internal)

Buckner Retirement Services Community: Westminster Place Location: Longview, TX - Onsite Address: 2201 Horseshoe Lane, Longview, TX, 75605 Job Schedule : Full-Time We are seeking a Concierge to join our community committed to delivering outstanding service to our residents. As a Concierge, you will play a n important role in all phases of services that meets or exceeds Buckner quality, service, and hospitality standards. Join our team and inspire happiness in the lives of others!

What You'Ll Do

: Coordinate hospitality service activities including general resident communications, guest reception, and problem solving any resident and guest needs or concerns. Establish and maintain organized communications and reference systems at each concierge desk including emergency vendor information, resident census, and all other systems necessary for effective community communications. Serve as liaison with new resident upon move-in.

Act as liaison between resident with community by providing direction and assistance in resolving concerns, channeling concerns to the appropriate administrative or person, and conducting follow up as needed to ensure resolution. Assist residents and associates with maintenance work orders by timely completing work order request and following up with maintenance team as needed on resolution. Participate as appropriate in various resident events and social groups to build and maintain relationships with community population.

Conduct follow-up contacts with new residents to ensure positive adjustment. Lead associates in building positive hospitality service culture. Listen pleasantly and attentively to resident, family, and/or guest needs, requests and concerns, responding appropriately.

Provide follow-up to ensure all requests are handled in a timely and positive manner. Maintain information specific to the needs of community including but not limited to medical services, special transportation modalities, personal banking services, personal care services, legal resources, and pet services. Confirm medical appointments the prior day with the medical provider and resident.

Perform accurate and timely scanning of documents into the electronic medical record. Maintain and update all electronic community calendars. Schedule transportation requests for residents and confirm with residents the day before.

Process and notify residents of facsimiles, packages, and other special communications. Provide for notary services. What you ’ll bring : A minimum of (3) years’ experience or a combination of education and/or experience equivalent to graduation from an accredited college or university, with experience in the senior housing industry or event planning preferred.

Demonstrated affinity toward senior adults Organization and customer service skills Superior communication skills (written and verbal) Proficient ability to speak, read and write English. Ability to read, write, and communicate effectively with residents, families, guests, and associates. Ability to speak clearly and make oneself understood effectively in fact to face interactions; articulate with accuracy.

Ability to understand and follow basic oral and written instruction. Commitment to work some evenings and weekends for special events, as needed. Ability to maintain confidentiality.

Ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner. Ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.

Requirements

that may be performed in the