Sales Account Manager

Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants.

Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

What You Will Do

: As a part of our account management team, you will manage the relationship with our customers, the restaurants. You will offer them a personalized service once they have joined the TheFork network and you will: Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants. Be the primary point of contact and build long-term relationships with customers.

Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing. Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users.

Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate. Monitor and take actions to ensure restaurants comply with our T CS and quality policies and that excellent B2C user experience is guaranteed. Ensure the support and training to use our tools.

Requirements

and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants.

Who You Are

: You Must Meet These Critical

Qualifications

You are fluent in German with a good command of English. You have at least five years of experience in Sales and/or account management. You are a self-driven, results-oriented professional who consistently strives to meet and exceed targets.

You are confident and comfortable conducting negotiations and commercial conversations over the phone. You have a strong understanding of revenue management–related topics and commercial performance levers. You are analytical yet creative, able to propose tailored solutions that genuinely add value for customers.

You can quickly establish trust and build credible, long-term business relationships. You work autonomously and are comfortable managing KPIs, targets, and performance metrics. You are adept at managing multiple projects simultaneously without losing focus or quality.

You are able to work on a hybrid basis, with three days per week in the office. You Can Impress With These Additions You have a proven background in pitching and selling promotions, deals, or flash sales. You have a proven background in sales retention.

You are comfortable managing a high volume of activity, including 20–50 daily inbound and outbound calls. You have experience handling large portfolios, managing between 300 and 800 accounts. You thrive in fast-paced environments and remain organised under pressure.

You have experience within the Internet, digital, or tech sector.

What We Offer

you: 😄 An awesome team 🏠 A permanent contract ⚖️ Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) 💸 Competitive fixed salary and bonus 🌎 International teams and a multicultural environment spanning 10 offices across Europe 🤝Highly inclusive working environment 🤸‍♀️ Lifestyle bene