Senior Staff Software Engineer, Agentic Platform

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind.

With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

ABOUT THE ROLE

Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform. You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation.

You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage.

WHAT YOU WILL DO

Define the architecture for Tide’s agentic platform Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities Set standards for reliability, safety, scalability, and developer experience Provide technical leadership across teams and unblock critical decisions Implement cost-management and routing logic to optimize LLM spend across different providers Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

WHAT WE ARE LOOKING FOR

) where safety and compliance are core to the product is highly desirable WHY THIS ROLE MATTERS This role will help determine whether Tide builds isolated AI pilots or a reusable platform that compounds value across productivity, risk, and connectivity.