Personal Care Specialist (Full Time)

The Role Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb’s secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs.

The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing, intimate retail environment Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.

Qualifications

At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience Meet the scheduling and availability

Requirements

(i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs Must have reliable, responsible, and dependable attendance Must be 21 years or older Must pass all required background checks including state-specific cannabis employment

Possess valid driver’s license or state ID Must be and remain compliant with all legal or company regulations for working in the cannabis industry Prior cannabis experience not required Additional

Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday) Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary Remain in a stationary position, if required, to meet the needs of the business Converse and communicate with individuals and groups of people directly Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email Prepare patient and/customer orders by moving and placing products Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries Move inventory and materials weighing up to 30 pounds independently Position self to move inventory and materials in storage areas Skills Consistent demonstration of excellent customer service skills Desire to continuously learn (more) about cannabis, cannabinoids, and the endocanna