Dedicated IT Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT.

Benefits

and substantial year over year growth has positioned us as an employer of choice in the Managed Services space. At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority.

, and a people-focused culture. htm Sales Development Manager Location: Palm Beach Gardens, FL Schedule: 8 AM – 5 PM, Monday – Friday Department: Sales Reports To: CRO Team Size: 5–10 direct reports About Dedicated IT Dedicated IT is a rapidly scaling IT Managed Service Provider headquartered in Palm Beach Gardens, FL, specializing exclusively in the healthcare vertical. S.

states, from SMB practices to large multi-site healthcare organizations, and manage more than 14,000 endpoints. Our mission is to become the #1 privately owned MSP in the United States. We are intentionally building a lean, high-performing team of A-Players who are aligned with our four Core Values: Collaborate, Own, Dedicate, and Empathize .

Dedicated IT operates with strong business discipline and draws from frameworks including EOS / Traction, Topgrading, The Goal, The Phoenix Project, and Scaling Up. We are growing quickly, but we are doing it with intention: strong people, strong systems, and a long-term commitment to our clients and culture. Role Mission The Sales Development Manager will own the top of Dedicated IT’s sales funnel by building, coaching, and holding accountable a high-performance SDR team.

This role is responsible for driving consistent qualified appointment generation with healthcare key decision makers across both SMB and Mid-Market client segments. The work directly fuels the revenue engine behind Dedicated IT’s 40%+ annual growth and supports our mission to become the #1 privately owned MSP in the United States. What You’ll Own People: Build and Lead a High-Performance SDR Team Lead, coach, and hold accountable a team of 5–10.

Create a culture of ownership, urgency, accountability, and continuous improvement. Develop talent through clear expectations, consistent feedback, and structured performance management. Partner with HR and leadership to keep the SDR function staffed with A-Players.

Support clear growth paths across the team, including Data Enrichment → Jr. SDR → SDR progression. Process: Create the Operating Rhythm That Scales Own the team’s daily, weekly, and quarterly performance rhythm through scorecards, metrics, coaching, and follow-through.

Partner with Dedicated IT’s in-house Salesforce developer to improve workflows, reporting, fields, and CRM usability. Hold the team accountable for cleaning Salesforce data, accurate prospect records, SOP adherence, and strong CRM hygiene. Improve handoffs between data enrichment, qualification, SDR outreach, marketing campaigns, and senior sales resources.

Use data to identify performance gaps, process bottlenecks, and opportunities to improve conversion. Pipeline: Drive Qualified Appointment Volume Own top-of-funnel production for Dedicated IT’s healthcare growth engine across SMB and Mid-Market segments. Drive consistent, qualified appointments with key healthcare decision-makers.

Maintain healthy lead flow and pipeline visibility so downstream sales resources are well-fed year-round. Coach the team on outbound execution, multi-touch campaigns, objection handling, and appointment-setting quality.