Senior Account Manager

About Algomarketing Algomarketing are experts at delivering programs and resourcing for strategic roles within marketing teams. We are a global team of marketing specialists spanning 30 countries across Asia Pacific, the Americas, Africa, and Europe. Our team brings experience from some of the world's leading brands, including Google, Stripe, Workday, Worldpay, Accenture, ACI Worldwide, GSK, and Allianz.

We empower marketers through Algorithmic Marketing — a data-driven approach that delivers deeper insights, faster execution, and streamlined operations. Overview Work setting: Hybrid | 3 days a week from our Lisbon hub (Saldanha) Employment length: 12 months rolling contract We are seeking a Senior Marketing Operations Account Manager to oversee the day-to-day delivery and client partnership for client's Hardware CRM and Onsite programs. Working across dedicated CRM and Onsite teams, this role ensures projects, campaigns, launches, and operational workstreams are delivered efficiently, consistently, and to the highest quality standards.

Acting as the bridge between stakeholders and delivery teams, you will coordinate priorities, manage delivery planning, oversee governance processes, and ensure alignment across multiple workstreams and markets. This role requires a highly organised and proactive individual who can manage complex stakeholder environments, balance competing priorities, and maintain visibility across a broad portfolio of initiatives. You will work closely with team leads, producers, specialists, and client stakeholders to ensure successful execution while continuously improving operational processes and delivery performance.

Success in this role comes from building trusted relationships, maintaining strong operational control, and ensuring teams are positioned to deliver exceptional results across both CRM and Onsite functions. Client Relationship Management Serve as the primary day-to-day contact for assigned stakeholders across CRM and Onsite programs. Build strong working relationships and become a trusted operational partner.

Manage stakeholder communications, expectations, priorities, and project updates. Support governance meetings, business reviews, and planning sessions. Delivery Management Coordinate delivery across CRM and Onsite teams, ensuring priorities, timelines, and dependencies are clearly understood.

Maintain visibility across active projects, campaigns, launches, and operational workstreams. Monitor delivery progress and proactively identify risks, blockers, and resource challenges. Partner with team leads to ensure work is delivered on time, within scope, and to agreed quality standards.

Operational Planning & Reporting Manage delivery trackers, resource planning, project reporting, and operational dashboards. Prepare status updates, governance materials, and performance reports for client and leadership stakeholders. Support quarterly planning cycles and ongoing workload forecasting activities.

Maintain clear documentation of delivery plans, risks, decisions, and actions. Cross-Functional Coordination Facilitate collaboration between CRM and Onsite teams to ensure consistent delivery approaches and efficient execution. Coordinate stakeholder reviews, approvals, project kick-offs, and delivery milestones.

Support resource allocation and prioritisation discussions across teams. Ensure information flows effectively between all parties involved in delivery. Risk & Issue Management Track and manage delivery risks, escalations, and operational issues.

Support issue resolution by coordinating stakeholders and ensuring timely follow-up. Escalate strategic or high-impact concerns when required. Contribute to mitigation planning and continuous process improvement.

Continuous Improvement Identify opportunities to improve delivery processes, reporting frameworks, and stakeholder engagement models. Support the implementation of operational best practices across CRM and Onsite teams.