After Sales Technical Architect

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.

The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: The work we do and the innovation we drive Our values of share, care a nd dare Our borderless, global framework, which enables seamless collaboration The role We are seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand.

This engagement focuses on understanding the current servicing technology landscape, evaluating architecture maturity, identifying technical and operational gaps, and defining a future-state ecosystem that enables scalable, connected, and customer-centric aftersales operations. The ideal candidate brings a blend of architecture expertise and experience working within service-oriented business domains such as repair, warranty, maintenance, returns, restoration, or field service. You should be comfortable assessing complex application landscapes, integration ecosystems, and data flows while collaborating with business stakeholders to understand how technology supports operational processes.

This role will play a key part in establishing the architectural vision, technology roadmap, and platform strategy for future transformation initiatives. We are looking for a senior architect with experience assessing complex enterprise environments and designing modern, scalable technology ecosystems. You will lead technical discovery activities, analyze application and integration landscapes, evaluate current-state architecture maturity, and define target-state architecture recommendations.

Working closely with business and technology stakeholders, you will connect servicing processes with the systems, integrations, APIs, and data models that support them.

Requirements

into technical architecture decisions The ideal candidate has worked in industries where products are composed of multiple components or serialized parts, such as automotive, watches, jewelry, manufacturing equipment, medical devices, or similar environments. They understand the unique servicing challenges associated with repairable products, including component traceability, service history, warranty management, and repair logistics. They should also be comfortable navigating large, globally distributed technology landscapes consisting of legacy platforms, regional variations, and complex integration dependencies.

You should be equally comfortable reviewing integration diagrams and API strategies, facilitating architecture workshops, and presenting recommendations to senior business and technology leaders.

Responsibilities

Technical Discovery Current-State Assessment Assess the existing technology landscape supporting aftersales and servicing operations. Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms. Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes.

Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.