*This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices. Must be able to work Eastern Standard Time hours. For the Bankrate website click here .

Curious how Bankrate fits into Red Ventures? Click here. The Senior Director of Customer Success for Enterprise Demand leads the strategy and execution for Bankrate’s most influential distribution partners.

You will lead a high-performing team focused on ensuring these partners successfully deploy our marketplace solutions, drive high audience engagement, and achieve long-term growth. This is a strategic leadership role that sits at the intersection of business development, product strategy, and marketing. You are the architect of Bankrate’s distribution footprint.

By ensuring that our private marketplaces provide immense value to employers and affinity groups, you directly expand Bankrate’s audience reach. You turn partnerships into thriving ecosystems where the partner’s audience gets the best financial advice and Bankrate drives massive high-intent traffic.

What You’Ll Do

: Develop and lead the Customer Success strategy for the "Demand" segment, focusing on how our private marketplaces can best serve the unique needs of employees (B2B2C) and affinity members. Partner with stakeholders to ensure our private marketplaces are optimized for engagement, conversion, and user satisfaction within the partner's specific environment. , moving from a single employee benefit tier to a full-company rollout).

Serve as the bridge between Product (to customize and expand marketplace features or categories), Marketing (to drive audience awareness within the partner’s ecosystem), and Sales.

What We’Re Looking For

: Partnership/Channel Expertise: 8+ years in Customer Success or Partnership Management, with specific experience in B2B2C environments, channel partnerships, or the HR/

Benefits

tech space. Understanding of how digital marketplaces function, specifically the balance between user experience and monetization. Proven ability to not just maintain a partnership, but to proactively find ways to grow the audience and revenue.

A proven track record of being "in the weeds" with enterprise clients while simultaneously managing a team’s performance. Ability to take complex audience engagement data and turn it into a compelling "ROI story".

are provided by Red Ventures, subject to eligibility

Compensation

: This range reflects total cash

, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below.

varies based on location, experience, and

Range: $185,000 – $250,000 per year + equity Additionally, the following

Qualifications

. Total Cash

Requirements

Health Insurance Coverage (medical, dental, and vision) Life Insurance Short and Long-Term Disability Insurance Flexible Spending Accounts Holiday Pay 401(k) with match Employee Assistance Program Paid Parental Bonding Benefit Program Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are

: Bankrate is where Americans go to get the best price on life's most important financial decisions. By combining proprietary data, advanced technology, and deep market coverage, Bankrate helps consumers compare options and make confident financial choices across mortgages, credit cards, savings, and more.

Senior Director, Customer Success (Enterprise) | Bankrate