Technical Product Manager - ServiceNow

Join The Whole Group – Shaping the Future of AI-Powered Business Transformation on ServiceNow At The Whole Group, we are redefining what consulting looks like in an AI-powered world. Our mission is clear: drive customer and revenue transformation on ServiceNow by leveraging the next generation of agentic workflows and AI-powered enterprise solutions . We operate on a next-generation consulting model—one that's built to break traditional norms and accelerate time to value.

By partnering closely with ServiceNow’s leading platform and product teams, we design the fastest, most assured delivery models to generate real, measurable outcomes and strategic impact for modern, forward-thinking organizations. Why Work With Us? Enterprise AI at Your Fingertips: Every consultant is equipped with cutting-edge AI tools to work smarter, faster, and more strategically.

Innovation and IP Creation: We don’t just deliver; we create. Develop proprietary solutions, build new intellectual property, and help shape the future of AI-powered and agentic transformation for the enterprise. Break the Mold: We challenge the status quo every day—rethinking consulting models, accelerating value delivery, and embracing dynamic, fast-moving change.

Passion Meets Purpose: Our team is a collective of passionate ServiceNow experts driven to make a lasting impact. We run fast, think boldly, and build diverse teams to power the future of work.

About The Role

We are seeking a Senior Technical Product Manager to join a global consulting delivery team implementing ServiceNow Sales CRM for a large enterprise client. This is a hands-on, client-facing role requiring equal parts technical depth and business acumen. You will translate ambiguity into executable designs, work directly with client stakeholders, and hold yourself accountable to the quality of your output.

Senior TPMs in this role operate independently — bringing recommendations, not just questions, and making design decisions without hand-holding.

Key Responsibilities

Product Ownership • Own both product-level outcomes and individual feature delivery across the Sales CRM workstream — from requirement definition through acceptance, maintaining continuity across the full lifecycle. • Surface insights, raise blockers early, and drive resolution without waiting for direction. Urgency and accountability are the standard, not the exception.

• Design solutions and make decisions independently in a complex, fast-moving delivery environment.

Requirements

; translate them into user stories, use cases, and acceptance criteria. • Think holistically: Sales CRM cascades across systems. Account for downstream lead-to-cash dependencies in every design decision.

• Balance design capability with business acumen — technical/functional depth is essential; functional execution alone is not sufficient. • Validate out-of-the-box platform behavior before assuming customization is required. Come to design sessions with recommendations, not just questions.

Technical Hands-On Depth • Apply working knowledge of database design, API structures, and table schemas. Schema exploration, quote creation, and happy-path flow validation are expected first actions on any new workstream. • Conduct acceptance testing of functionality delivered by the development team — confirm stories meet defined criteria before progressing to QA or stakeholder review.

• Collaborate with engineering to confirm feasibility and maintain story continuity — accurate tracking, clear cross-references, and consistent hygiene across sprints. Stakeholder Engagement • Build strong relationships with client stakeholders; maintain composure and credibility in demanding conversations.

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