Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement.

You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company. In this New York City-based role, you will be part of the North America Customer Success team.

As a Senior Customer Success Manager at Smartly, you will... g. ) Develop and maintain excellent knowledge and skills for the Smartly platform and paid social advertising in general so that you're constantly able to solve customers' problems Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok Collaborate with customers, Smartly Customer Success Managers and the product development team to maintain the quick feedback loop We're definitely looking for you, if you...

Possess 5+ years of paid digital advertising experience (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).

What We Offer

You...

Benefits

401K plus matching equity grants for all new Smartlies Wellness benefit learning reimbursement opportunities Volunteer time off days company donation matching opportunities And so much more… Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook !

, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability

This information is provided in accordance with applicable law.

Base Pay Range

for this position is as mentioned below per year, plus an annual performance bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary.