WHO WE ARE

🌍 Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does. Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.

We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow. WHO WE'RE LOOKING FOR 🌟 We are looking for a Head of People Operations to build and run a distributed hub model that delivers an excellent people experience — in every location, every day. Your job is not to design the system from scratch.

It's to own the execution of it across six hubs: hold the standard, make local teams genuinely strong, and build the kind of autonomy where hub partners decide and act without waiting. This is not a classic HR Operations leadership role. What distinguishes it: You lead distributed hub teams that own the full employee lifecycle on the ground — not a central function serving locations from a distance You build autonomy, not dependency — hub teams should know what winning looks like and act on it You partner directly with the individual domain leads across the function — Workplace Experience, Payroll, Compliance, People Tech, Rewards.

Not their manager, but a peer who depends on their expertise to run the hubs well AI is core infrastructure, not a pilot — you default to automation for everything repeatable in the function You thrive in ambiguity, move fast, and think in systems. You have the operational depth to manage complex multi-country employment realities, and the leadership to develop hub teams that genuinely own their work.

WHAT YOU'LL DO

🚀 Lead the Hub Model Own People Operations across all hubs: Netherlands, Spain, Armenia, US (Austin, Bay Area, New York), Brazil, Remote Each hub team covers the full employee lifecycle in location — pre-boarding, onboarding, changes, exits — with local office and facilities support, and local events and team-building Set the standard for what excellent hub execution looks like, and hold it across all locations Run the weekly sync rhythm with each hub — align priorities, surface blockers, keep quality consistent Build the hub community: connect People Ops partners across locations to share practice and raise the floor Own Outcomes, Not Process Hub teams should decide and act — your job is to remove blockers, not add approval layers Own the OKR cascade: every hub has OKRs that roll up through the function; you're accountable for making that cascade real, not formal Define what success looks like in each location — local service standards, local processes, local roadmap Partner with Domain Leads Clear interfaces are the model, not the exception: Workplace Experience — deploy global programs and standards locally; coordinate on facilities, office improvements, and events beyond the local scope Payroll — ensure multi-country payroll accuracy and surface local issues early People Tech — maintain HRIS data quality and drive system adoption across hubs Compliance — support policy adoption, manager training, and exit case handling in every location Rewards — run

Compensation

reviews and

Benefits

implementation per country Challenge feasibility, propose alternatives, execute agreed decisions.