Senior IT Support Engineer

The Company RightShip is the maritime industry's leading safety and risk intelligence platform. We exist to advance the vision of a Zero Harm maritime industry by enabling better safety decisions across the ecosystem. By combining trusted standards, AI-native technology, rich maritime data and industry expertise, RightShip transforms complex safety and operational risk into intelligence our customers can act on with confidence.

More than 1,000 organisations worldwide rely on RightShip to strengthen safety, improve resilience, simplify compliance and raise standards across global shipping. As RightShip evolves into a scalable intelligence platform, we continue to connect the global supply chain around a shared ambition: safer people, safer vessels and a safer, more sustainable industry. com.

What We Offer

We offer a place where you know you are contributing to an organization who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices. We offer generous rewards.

Our base salary is competitive, we support employee wellbeing and provide our employees with a Healthy Living Allowance and our annual incentive scheme is awesome. We have some great talent who are happy to share their experience and skills to help you on your way and we are committed to professional development to make sure your career keeps growing while you’re working with us. What makes RightShip a great place to work at: RightShip is an equal opportunity employer, and we champion diversity.

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. Don’t meet every single requirement of this role?

Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At RightShip we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo.

We want to add team members who not only value RightShip standards and workplace culture, but also bring an aspect of diversity that positively contributes to our work environment.

About This Role

, or about our company in general, we would love to hear from you! Working closely with the Head of IT and Security, IT Team members, local London staff, regional teams and external service providers, this London-based role provides Level 2/3 IT support for employees across RightShip locations. The role supports RightShip’s cloud-first technology environment, with a strong focus on Microsoft Azure, Microsoft 365, Entra ID, Intune, endpoint security, identity and access management, and continuous improvement of IT service delivery.

Responsibilities

Technical Support Service Delivery Act as the primary point of contact for resolving day-to-day technology issues across the business, owning incidents from triage through to resolution. Provide Level 2/3 support for end-user devices, accounts, access and connectivity, escalating to vendors or specialists only when genuinely required. Support and maintain audio-visual equipment in meeting rooms, ensuring it is reliable, tested regularly and ready for use.

Microsoft 365 Productivity Tooling Administer and advise on the Microsoft 365 environment, including Teams, SharePoint, OneDrive, Exchange and security/compliance settings. Guide the business on how to get the most out of Microsoft 365 and adjacent productivity tools, including new features and best-practice ways of working.