Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely and results-based customer service. The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support.

This role is responsible for the project management of client requests to ensure transparent communication and a timely resolution. Candidates for this role must be located in the United States and able to work EST or CST time zones. This role can be hybrid or remote.

If remote, this role requires travel every other month to Fort Lauderdale, Florida.

Key Responsibilities

: Be the voice of the customer and navigate internal processes with stakeholders from various teams. Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations Assist with challenging customer requests or issue escalations as needed. Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.

Requirements

: 2+ years of experience in Customer Success or Account Management Strong customer service and project management skills Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment. Prior experience using Asana or other project management tools is a plus A background in accounting, bookkeeping or community association management is a plus The pay range is inclusive of base salary plus any applicable bonuses or commissions.

Compensation

pay range (annual salary): $55,000 $65,000 USD