Senior Business Analyst- Gov Voice

This is a 12 Month Fixed Term Appointment Applications for this role close 19th July 23:59 UK Time About the job We are a team at the forefront of applying cutting-edge AI to transform how people experience government services. Gov Voice is building a trusted, reusable AI voice service that makes it easier for people to access government services by phone. For millions of people, contact centres are one of the most important and highest-volume ways they interact with government.

We are creating an AI-enabled voice capability that can make those interactions simpler, faster and easier to navigate. We are a team at the forefront of applying cutting-edge AI to transform how people experience government services. We sit within the Government Digital Service.

We are not currently part of the Incubator for AI, although the two teams will work increasingly closely together. This is not innovation for its own sake. We are building a real service for real users in a high-trust, high-scrutiny environment.

Our aim is to create something practical, reusable and trusted that departments across government can adopt with confidence. This is a rare opportunity to work at the intersection of frontier AI and real-world delivery. You will be part of a multidisciplinary team bringing together product, delivery, AI, policy, operations, service design and technical expertise to solve complex problems that matter.

If you are motivated by improving public services, shaping how AI is applied responsibly in government, and helping build services that could improve the experience of millions of people, this is an opportunity to make a genuine impact.

What You Will Do

As a Senior Business Analyst, you will play a central role in shaping how Gov Voice delivers value for users, departments and government as a whole. You will lead analysis across complex service environments, helping the team understand user needs, operational realities, business constraints and opportunities for change. You will work in a highly adaptive agile environment, carrying out deep analysis of organisations, processes and systems, and working closely with colleagues across product, delivery, policy, operations and technology.

You will engage partner organisations through workshops, targeted investigation and collaborative problem-solving, and you will be comfortable interacting with senior stakeholders in fast-paced environments.

Requirements

, collaborating with product, policy, technical and operational teams to ensure services develop in a coherent, user-centred and measurable way Guide the team through planning and product development cycles , helping to prioritise features, refine hypotheses, and design meaningful tests that build confidence before wider rollout Develop clear measures of success , including how the team will evaluate performance, quality, risk, and user and business outcomes Bring stakeholders together across departments and professions , communicating insight clearly, facilitating alignment, and ensuring decisions are transparent, evidence-based and well understood This role will require you to move confidently between strategic thinking and hands-on delivery.