Who we’re looking for We’re looking for a Revenue Operations Process Expert to shape how our go-to-market engine actually works. In this role, you’ll own the design, governance, and ongoing evolution of Fieldwire’s GTM processes within Salesforce (SFDC). Your focus isn’t on configuring the system, it’s on defining how work should flow across Marketing, SDR, Sales, and Customer Success, so everything operates as one cohesive system.

Requirements

This is a process architecture role, not a systems administration role. Success isn’t measured by tickets closed or configurations shipped; it is measured by clarity, scalability, adoption, and performance.

Acceptance criteria Partner closely with CRM and Systems teams, acting as the primary interface with GTM stakeholders Ensure implementations reflect business intent (not just technical feasibility) Own Process Governance Data Clarity Define and enforce: Source-of-truth definitions Data ownership models Process standards across systems Create clear, human-readable documentation so teams understand how things work Define routing, prioritization, and signals Design lead, account, and opportunity routing strategies Build prioritization frameworks based on segmentation and signals Eliminate gaps, duplication, and conflicting engagement paths Drive Performance Continuous Improvement Define SLAs, KPIs, thresholds, and success criteria across GTM motions Design and deliver high quality process training to drive GTM team members to optimize day to day activities Monitor process health (e.g., coverage, routing accuracy, adoption) Continuously iterate as GTM strategy, segments, and tooling evolve What Success Looks Like GTM processes are clearly defined, consistently executed, and widely adopted Stakeholders understand how the system works without relying on tribal knowledge Salesforce reflects intentional design, not incremental patchwork Process changes are scalable, testable, and measurable Business and systems teams operate with shared clarity and alignment What This Role Is Not Not a Salesforce Administrator — does not own configuration or system builds Not a Marketo / campaign execution role Not a reporting or analytics-only function Not a ticket-based support role for CRM requests

What We’Re Looking For

5+ years in Revenue Operations, GTM Operations, or Sales/Marketing Operations High learning agility and analytical thinking Proven ownership of lead management, routing, or demand processes in complex GTM environments Experience working across Sales, Marketing, SDR, and Systems teams Exposure to different revenue intelligence tools, such as Marketo, Groove, Dialpad and Gong Proven experience operating in a scaled B2B organization (SaaS or complex GTM preferred) Process-first thinker — designs for clarity, scalability, and real-world usability Exceptional written communicator — translates complexity into clear logic and specs Systems translator — bridges business needs and technical implementation seamlessly Structured problem solver — brings order to ambiguity and incomplete inputs Influencer without authority — earns trust across senior GTM and technical stakeholders Detail-oriented but outcome-driven — balances precision with business impact

Compensation

00 The salary range represents the low and high end of the salary range for this job in the US.