Brand Success Manager

About Faire Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe.

Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement.

If you believe in community, come join ours.

About This Role

The mission of the Brand Success team is to partner with and coach the highest potential brands to most effectively utilize Faire’s wholesale platform - to grow their sales and simplify their operations. We are seeking a results-oriented customer success / account management professional to manage a book of ~300 brands. You will be responsible for engaging and coaching brands within your book on strategies, tactics, programs, products, and events on Faire, in addition to supporting their day-to-day operations.

You will be accountable for driving high-value brand actions using a tailored brand-specific approach. Your success in the role will be based on hitting sales goals related to our brands’ utilization of Faire’s tools and upselling them on new products and programs we are launching.

What You’Ll Do

Regularly engage with brands across scaled and 1:1 email, phone, and video calls Owns your book of business + revenue outcomes you’re responsible for driving Develop and manage customer relationships, built on trust and credibility Drive high-value adoption and ongoing usage of Faire Direct via brand sales and marketing efforts to maximize Retailer Acquisition Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership Identify growth opportunities for your brands, and coach them from strategy through execution Communicate new product releases and updates to your accounts Synthesize, measure, and communicate the voice of the customer to provide actionable and invaluable feedback to help size blockers and prioritize product development Collaborate cross-functionally on various initiatives to further the success of our brands (support, product, design, marketing, etc.) Use data, graphs and reports to truth seek and drive action to beat goals Be relentlessly resourceful, scrappy and act with urgency to ensure Faire’s success Be adaptable to changing business needs and goals Foster a psychologically safe, motivating, inclusive and energizing team culture

Qualifications

g. Salesforce, data visualization software, call recording tools) Customer obsessed : You always do what’s right for the customer; are our customers’ strongest advocate; you understand the needs and priorities of small businesses, and are excited to help these small businesses be successful. Goal-oriented: This is a quota-based role!

We want you to be motivated to exceed your goals. AI Native: You operate AI-first, leveraging AI tools to streamline your workflows and strengthen your pitch. Strong communicator : You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form.

You can aggregate customer feedback to influence cross-functional stakeholders/decisions. Ownership mentality : You are an owner and are willing to go above and beyond your job description to help your team succeed. You have a bias to action, and a willingness to figure things out.