Staff Product Operations Manager/ Product & Regional Success Manager

Reward Gateway, together with Edenred, are a global market leader in

Benefits

and employee engagement.

, strategic reward and recognition, well-being, and much more. With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives.

Our shared mission guides our every action and charts a sustainable path to a better future. We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work.

Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. Your Role in our Mission As the Product & Regional Success Manager, you will be the pivotal bridge between regional Business Units and the global Product & Engineering teams. Your primary mission is to become the trusted product authority and build trusted, collaborative relationships with regional teams to ensure alignment around the product vision and roadmap.

You will be the go-to expert on our product within the BU, enabling seamless communication and shared understanding that drives enhanced customer satisfaction and business outcomes. Your success will be measured by the BU Customer Satisfaction (CSAT) score, reflecting the quality of alignment and support you provide. What’s In It For Me?

in our employee

package, including: A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Private Medical Insurance Allowance for professional development books, E-books, and podcasts Contributory pension scheme Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Click here to see our full suite of

Benefits And Perks

dedicated to supporting all aspects of employee wellbeing! Flexible, Hybrid Working: Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams works from our Dean Street office two days per week.

BU Success & Product Expertise Act as the authoritative product partner and primary point of contact for regional BUs on all product-related matters, championing their voice while representing global product priorities. Develop and maintain end-to-end platform expertise, becoming the go-to authority on what the platform can do. Proactively guide BUs on existing capabilities they may be unaware of, advise on the right solutions for their needs, and drive adoption through confident, hands-on enablement Own ongoing roadmap communication with BUs independently and end-to-end.

Stay continuously aligned with Directors of Product to understand prioritisation decisions and trade-offs in depth and translate that into confident, direct communication with regional teams. Present roadmap updates, explain changes, answer questions, and manage BU expectations.

Requirements

and customer feedback into actionable insights for product and engineering, while ensuring adherence to the global product strategy. Manage and prioritise regional opportunities and change requests to balance regional needs with global objectives, fostering constructive collaboration and mutual understanding.